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| Articles: Channel Management |
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IBM announces cloud-based services within LotusLive, plus integration with CRM players, social networking, and mobile applications.
CRM Featured News,
Posted 26 Jan 2009
On-the-go work processes carry risks along with rewards.
Viewpoints,
Posted 26 Jan 2009
Analysts say consolidation in the sales performance management market was expected -- but this particular deal comes as a surprise.
CRM Featured News,
Posted 23 Jan 2009
In a down economy, companies anticipate a negative impact on incentive programs for 2009, but a well-planned, well-implemented program may be just what they need to survive.
CRM Featured News,
Posted 22 Jan 2009
Dynamic documents extend the lifespan of your work.
Viewpoints,
Posted 19 Jan 2009
NRF Annual '09: Petsmart and Urban Outfitters weigh in on what retailers must do with the horror of 2008 behind them and projections of a difficult 2009 ahead.
CRM Featured News,
Posted 19 Jan 2009
The provider of professional services automation -- now a NetSuite company -- announces closer integration with Salesforce.com.
CRM Featured News,
Posted 19 Jan 2009
The software-as-a-service CRM vendor's new Service Cloud solidifies crowdsourced customer support.
CRM Featured News,
Posted 15 Jan 2009
Effectively managing customer experience online.
Viewpoints,
Posted 14 Jan 2009
The research firm compares the top vendors in the space.
CRM Featured News,
Posted 14 Jan 2009
NRF Annual '09: Discounts are tactical, but a brand is forever. The companies that manage to balance the two will be the ones to come out of this recession alive.
CRM Featured News,
Posted 13 Jan 2009
NRF Annual '09: No pressure or anything, but retailers are the key to building "a stronger America."
CRM Featured News,
Posted 13 Jan 2009
A process-based approach is key.
Viewpoints,
Posted 12 Jan 2009
Customer retention is one thing. Identifying the right ones to retain is another.
CRM Featured News,
Posted 07 Jan 2009
Analysts weigh in on content management trends for the New Year.
CRM Featured News,
Posted 07 Jan 2009
Only 11 percent of companies were considered "excellent" in Forrester's second annual Customer Experience Index (CxPi) Rankings.
CRM Featured News,
Posted 05 Jan 2009
A Forrester analyst reveals a five-part plan to deploy successful applications -- and to defy the downturn in the process.
CRM Featured News,
Posted 05 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
In the rush toward cloud computing, the company that began as a mere search engine is rapidly becoming the go-to source for low- and no-cost office productivity software. Handling customer information, though, requires special attention.
Magazine Features,
Posted 01 Jan 2009
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