Gartner CRM Summit '09, Day 2: Analyst Gene Alvarez emphasizes the strategic importance of expanding e-commerce with the power of Web 2.0 technologies.
CRM Featured News,
Posted 17 Sep 2009
Gartner CRM Summit '09, Day 1: CRM analyst Michael Maoz says not only are consumers losing trust in corporations, but they are managing more aspects of the relationship.
CRM Featured News,
Posted 17 Sep 2009
The social media monitoring company extends its truCast Suite and segments its capabilities based on user needs.
CRM Featured News,
Posted 17 Sep 2009
The technique to achieving marketing-sales alignment.
Viewpoints,
Posted 17 Sep 2009
Pundits say the $1.8 billion deal — uniting a provider of development platforms with arguably the predominant player in Web analytics — has the potential to finally make measurement a powerful aspect of interactive media.
CRM Featured News,
Posted 16 Sep 2009
By containing that risk, you can achieve greater customer value.
Viewpoints,
Posted 11 Sep 2009
The CRM vendor scoops up a social networking and community platform provider for $6 million to expand its social CRM offerings.
CRM Featured News,
Posted 09 Sep 2009
The company releases Service Cloud 2 with innovation around Knowledge, Answers, and Twitter.
CRM Featured News,
Posted 09 Sep 2009
A new survey shows the importance of CRM to customer loyalty.
Viewpoints,
Posted 07 Sep 2009
Enough with the promotions, customers demand better service.
CRM Featured News,
Posted 07 Sep 2009
RightNow Technologies continues to target larger contact centers, with its August '09 edition offering expanded graphical workflow capabilities and trending/analytics features.
CRM Featured News,
Posted 04 Sep 2009
CRM Evolution '09: CRM consultant shares tips for barreling through the economy and thriving in a post-recession world.
CRM Featured News,
Posted 02 Sep 2009
CRM Evolution '09: Your one-stop shop for all the news and coverage coming out of CRM magazine's annual conference in New York.
CRM Featured News,
Posted 02 Sep 2009
Lucrative return on investment is driving companies — and vendors — to look more closely at mobile service applications.
Re:Tooling,
Posted 01 Sep 2009
How CRM and advertising can help you court the best customers.
Viewpoints,
Posted 01 Sep 2009
CRM Evolution '09 — Day 2: Whether marketers are hitting an individual or an enterprise, both are consumers and, ultimately, share the mindset that "it's all about me."
CRM Featured News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 3: Two sets of panelists take the stage to confer on social CRM — where we are now and where we may be headed.
CRM Featured News,
Posted 29 Aug 2009
CRM Evolution '09 — Day 2: Today's keynote address stressed the need for speech throughout the enterprise, not just in the call center.
CRM Featured News,
Posted 29 Aug 2009
A back-to-basics approach can save your business.
Viewpoints,
Posted 27 Aug 2009
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