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| Articles: Channel Management |
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Product updates in Enghouse Interactive's CCE 9.0 focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership.
CRM Across the Wire,
Posted 22 Apr 2014
Scout Formulas allow businesses to increase customer success and trigger customer engagement with unique key performance indicators and rules.
CRM Across the Wire,
Posted 16 Apr 2014
ChannelAdvisor's 2014 Spring update enhances digital marketing, repricing, and fulfillment capabilities for online retailers.
CRM Across the Wire,
Posted 16 Apr 2014
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 15 Apr 2014
Resonate Analytics now empowers marketers and brand managers to match messaging, products, and services with consumer motivations.
CRM Across the Wire,
Posted 11 Apr 2014
The Open Text Experience Suite helps users manage media, Web, social, and interactive content.
CRM Across the Wire,
Posted 11 Apr 2014
Customer service teams using TeamSupport will benefit from new business intelligence capabilities.
CRM Across the Wire,
Posted 10 Apr 2014
Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.
CRM Across the Wire,
Posted 08 Apr 2014
SocialWhirled Canvases connect social, mobile, and digital campaigns to boost marketing ROI.
CRM Across the Wire,
Posted 01 Apr 2014
Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback.
CRM Across the Wire,
Posted 26 Mar 2014
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
CRM Across the Wire,
Posted 18 Mar 2014
As CIOs embrace new responsibilities, a chief digital officer role may emerge in the C-suite.
CRM Featured News,
Posted 17 Mar 2014
Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
CRM Across the Wire,
Posted 13 Mar 2014
Yesware Attachment tracking lets sales people know who opens email attachments and when.
CRM Across the Wire,
Posted 12 Mar 2014
Viralheat users can now create and manage support tickets for mentions on social media.
CRM Across the Wire,
Posted 12 Mar 2014
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
CRM Across the Wire,
Posted 11 Mar 2014
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
CRM Across the Wire,
Posted 11 Mar 2014
New capabilities are added to sales, service, and marketing applications across the board.
CRM Across the Wire,
Posted 10 Mar 2014
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
CRM Featured News,
Posted 07 Mar 2014
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