New functionality allows for critical around-the-clock social media support.
CRM Across the Wire,
Posted 22 Jan 2015
Re-architect customers' journeys to deliver a unified brand experience.
Viewpoints,
Posted 16 Jan 2015
The new version of SmartTouch CRM includes enhanced functionality, an improved user interface, and streamlined processes.
CRM Across the Wire,
Posted 14 Jan 2015
Mobile needs work, but retailers are accommodating smooth transitions from physical to digital shopping.
CRM Featured News,
Posted 13 Jan 2015
The partnership will allow for integrations with other CRM systems.
CRM Across the Wire,
Posted 08 Jan 2015
New enhancements For Cloudwords' native integrations with Marketo and Oracle Eloqua support the localization of dynamic content.
CRM Across the Wire,
Posted 06 Jan 2015
Listening to customers' voices shouldn't stop when the sale is made.
Viewpoints,
Posted 02 Jan 2015
Manage by exception to zero in on buyers' needs.
Reality Check,
Posted 01 Jan 2015
New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
CRM Featured News,
Posted 16 Dec 2014
Focus on collaboration, visibility, and recognition when building motivational campaigns.
Viewpoints,
Posted 12 Dec 2014
Big data, machine learning, and cognitive science technologies help companies personalize mobile, online, and smart TV ads on the fly.
CRM Across the Wire,
Posted 08 Dec 2014
TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.
CRM Across the Wire,
Posted 02 Dec 2014
Despite improvements,l cross-channel campaign management still has usability challenges.
Insight,
Posted 01 Dec 2014
Razorfish's WAVE real-time marketing tool integrates Blab into live client campaigns.
CRM Across the Wire,
Posted 25 Nov 2014
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 24 Nov 2014
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
CRM Across the Wire,
Posted 20 Nov 2014
Pipeline management and email tracking combine to boost sales win rates.
CRM Across the Wire,
Posted 20 Nov 2014
Optimizely now powers connected customer experiences across the Web and now mobile apps.
CRM Across the Wire,
Posted 18 Nov 2014
Humanify connects customers to resources in real-time.
CRM Across the Wire,
Posted 12 Nov 2014
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