Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
CRM Featured Articles,
Posted 27 Nov 2009
Only one of these two critical areas of investment requires capital expenditures.
Viewpoints,
Posted 27 Nov 2009
The many disguises worn by software-as-a-service.
Viewpoints,
Posted 25 Nov 2009
Three trends to adopt today for the cloud-enabled contact center.
Viewpoints,
Posted 24 Nov 2009
Five critical questions to ask before building a product on Salesforce.com's platform.
Viewpoints,
Posted 19 Nov 2009
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
CRM Featured Articles,
Posted 18 Nov 2009
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
CRM Featured Articles,
Posted 15 Nov 2009
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
Re:Tooling,
Posted 15 Nov 2009
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
CRM Featured Articles,
Posted 15 Nov 2009
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
CRM Featured Articles,
Posted 14 Nov 2009
Ad:Tech '09: Sites such as Walmart.com prove there's more to e-commerce than just shopping carts.
CRM Featured Articles,
Posted 14 Nov 2009
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
CRM Featured Articles,
Posted 13 Nov 2009
Enterprise 2.0: Andrew McAfee, the man who coined the term "Enterprise 2.0," says the key to the transition involves sharing, not scaring.
CRM Featured Articles,
Posted 13 Nov 2009
Adjust your vision to deliver business value during changing times.
Viewpoints,
Posted 13 Nov 2009
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
CRM Featured Articles,
Posted 10 Nov 2009
Proactive contact is the new customer service imperative.
Viewpoints,
Posted 09 Nov 2009
Is Salesforce.com a threat to vendors of marketing automation solutions?
Viewpoints,
Posted 05 Nov 2009
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
CRM Featured Articles,
Posted 03 Nov 2009
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
CRM Featured Articles,
Posted 03 Nov 2009
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