Intuit QuickBase helps TomTom navigate reseller deals.
REAL ROI,
Posted 01 May 2009
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
REAL ROI,
Posted 01 May 2009
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
REAL ROI,
Posted 01 May 2009
There's a lot going on inside the customer's head, whether you put it there or not. What are salespeople up against?
Magazine Features,
Posted 01 May 2009
Companies recklessly adding new channels for service outreach risk damaging the customer experience.
Magazine Features,
Posted 01 May 2009
Being a shortcut means enhancing your value to those around you.
Insight,
Posted 01 May 2009
Why mobile shopping—"m-commerce"—is finally getting a move on.
Insight,
Posted 01 May 2009
The candy brand integrates its messaging across Twitter, Flickr, Wikipedia, YouTube, Facebook, and elsewhere on the social graph.
Insight,
Posted 01 May 2009
CRM vendors are beginning to find ways to put the microblogging marvel to work -- for themselves and for their users.
Insight,
Posted 01 May 2009
Have retailers, desperate for survival, abandoned their commitment to the customer experience?
Magazine Features,
Posted 01 May 2009
Speech-enabled interactive voice response systems now involve other customer channels.
Re:Tooling,
Posted 01 May 2009
In a tight economy, companies try to cut operating expenses wherever they can.
Customer Centricity,
Posted 01 May 2009
Stress levels brought about by the economy are making people more combative in their everyday lives.
Front Office,
Posted 01 May 2009
In a down economy, consumers are vulnerable to Internet scams, but many government and Internet retailers are still neglecting to implement preventive measures.
CRM Featured News,
Posted 01 May 2009
New research points to a growing but immature market, populated with "a great mass of junior analysts who…can get quite confused about the depth of all these issues."
CRM Featured News,
Posted 30 Apr 2009
The features in the company's Spring '09 release aim squarely at its target market, says one industry analyst.
CRM Featured News,
Posted 29 Apr 2009
The company's latest release represents "a major step" forward for its contact center solutions, according to an industry pundit.
CRM Featured News,
Posted 29 Apr 2009
Deliver exceptional customer service through text.
Viewpoints,
Posted 29 Apr 2009
Expectations are high for the new administration, and even with the first "President 2.0" in office, government Web sites are slow to change.
CRM Featured News,
Posted 28 Apr 2009
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