A research firm and an industry trade group both come to the same conclusion: "Fewer people may be hitting the stores in January to redeem gift cards."
Daily News,
Posted 05 Dec 2008
The CRM vendor's mobile solution is now available for Nokia phones and other smartphones running the Symbian operating system.
Daily News,
Posted 04 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
Daily News,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
Daily News,
Posted 02 Dec 2008
The voice of the customer helps Intuit in an online revamp.
REAL ROI,
Posted 01 Dec 2008
There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Daily News,
Posted 27 Nov 2008
Forrester Research examines the growing field of social CRM and shows where the value lies.
Daily News,
Posted 25 Nov 2008
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Daily News,
Posted 24 Nov 2008
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Daily News,
Posted 21 Nov 2008
Vendors can make huge strides by improving partner relationships.
Viewpoints,
Posted 21 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Daily News,
Posted 18 Nov 2008
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
Daily News,
Posted 18 Nov 2008
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Daily News,
Posted 14 Nov 2008
|