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Articles: Channel Management
Vendors unleash a new round of community forums for their customers.
The leaders, the winners, and the honorees -- the best of the CRM service industry over the last 12 months.
Varolii looks to go three-for-three with its latest array of automated communication applications.
A recent report reveals what even flawed marketers might achieve with efforts involving social media.
Search Engine Strategies NYC '09: Expert panel discusses the state of search -- and what marketers and consumers can do with it.
Five questions to get to real ROI.
Search Engine Strategies NYC '09: Top twitterer Guy Kawasaki explains how to use the microblogging site for marketing, and why "nobodies are the new somebodies."
One fundamental mistake can cost you.
Cloudforce Tour: Customer service in the cloud gets Twitter integration.
Strong and weak ties reveal who your real partners are.
eGain's new "solution-as-a-service" delivery model looks to kick SaaS up a notch.
Set your brand apart by using channels appropriately.
Gartner Wireless Summit '09: Other gee-whiz technologies may not be far behind.
Microsoft Convergence '09: A focus on people, process, and an integrated ecosystem is what's needed for businesses expecting to survive this turbulent economy.
Gartner Wireless Summit '09: More than anything else, consumers want time- and location-sensitive information.
Gartner Business Intelligence Summit '09: BI remains a top priority, but one that often conflicts with reality.
Using the Internet, text, and other sources for insight.
With its latest release of Insights, the community platform provider establishes metrics and methodology to show the health of communities.
A recent report on sales performance optimization shows a gap between expectations and capabilities.
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