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| Articles: Channel Management |
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eTail East '08: Consumers just want to buy from someone they can relate to.
Daily News,
Posted 07 Aug 2008
eTail East '08: Provide your customers with relevant cross-sells and upsells -- it's a win-win situation.
Daily News,
Posted 06 Aug 2008
An easy 4 steps to help improve sales compensation plans.
Viewpoints,
Posted 06 Aug 2008
Noting a missing link in workforce optimization, the company releases an enhanced professional services portfolio.
Daily News,
Posted 05 Aug 2008
As Oracle extends the allegations over the SAP subsidiary's illegal downloading, the German juggernaut faces an uprising over its plan to increase maintenance costs.
Daily News,
Posted 04 Aug 2008
Business Problem: Subpar email response forces unhappy customers to live agents.
Re:Tooling,
Posted 01 Aug 2008
As email service providers extend their expertise to SMS and text messaging, consumers may have to be induced to respond.
Daily News,
Posted 29 Jul 2008
In a growing trend across all verticals, the latest Yankee Group study finds 50 percent of service providers cannot explain what the customer experience should be.
Daily News,
Posted 24 Jul 2008
The multichannel communications provider's offering has the potential to accelerate adoption of hosted solutions in this space, according to an analyst.
Daily News,
Posted 23 Jul 2008
New offering gives users the flexibility and oversight typically associated with on-premises solutions without the large capital costs.
Daily News,
Posted 22 Jul 2008
The vendor launches a new bookmarking solution for sales and marketing materials.
Daily News,
Posted 21 Jul 2008
The scope of master data management widens -- and Gartner alters its report name to reflect the change.
Daily News,
Posted 21 Jul 2008
Forrester says IT departments, not business leaders, are the ones pushing for Web 2.0 initiatives.
Daily News,
Posted 17 Jul 2008
The move deepens Convergys' footprint in an increasingly competitive customer service market, according to company executives.
Daily News,
Posted 16 Jul 2008
The vendor launches two new products for its Rave suite aimed at "true" small businesses, and hooks up with Boomi as an integration partner.
Daily News,
Posted 15 Jul 2008
It's been a long and wasteful battle, but are we nearing the end of the war between marketing and sales?
Daily News,
Posted 14 Jul 2008
A new Forrester report reveals an increased number of unified communications pilots -- but a low number of actual deployments.
Daily News,
Posted 14 Jul 2008
As the show wraps up in Houston, a roundup of some announcements from the vendor's weeklong Worldwide Partner Conference.
Daily News,
Posted 11 Jul 2008
Magic Quadrant for EMM '08: Until buyers are using EMM solutions as platforms, vendors can't be marked for their ability to deliver.
Daily News,
Posted 07 Jul 2008
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