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Articles: Channel Management
The partnership will complement 3CLogic's contact center solution with social media software to support multichannel customer service experiences.
Conversion Logic lets brands track the effectiveness of the marketing campaigns across advertising channels.
3CLogic has extended its current cloud offering to expand intelligent handling of multichannel communications.
New capabilities are added to Pega 7 to increase productivity and deepen engagement.
Accenture Customer Insights Solution combines Pegasystems' multichannel and product underwriting capabilities with Accenture Duck Creek core policy solution in a single technology platform.
IBM has teamed with Portico Consulting to release a new cloud service for customer experience.
Amdocs CES 9.3 includes new online commerce solution to enable service providers to offer multiplay communications services with digital and hard goods.
LiveEngage mobile messaging app helps small businesses stay in touch with customers.
MindTouch Responsive is the result of years of research into online consumer behavior.
With the new application, life sciences firms can deliver more personalized customer interactions.
The release offers a multichannel agent interface for Salesforce, new outbound campaign management, automated actions in WFO, new reporting options, and additional APIs for a growing developer ecosystem.
VCC Global uses local connectivity and language translation to provide worldwide customer and employee engagement.
New integration automatically ranks and routes leads by likelihood to close.
Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.
Marketers can now extend integrated multichannel campaigns to their mobile app audience through the Teradata-Urban Airship integrated solution.
New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.
New integration allows brands to build out their presence on Pinterest.
In a multichannel-obsessed world, it's not all about the latest and greatest technology. Does your company need to go back to basics? (Featured on SmartCustomerService.com.)
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
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