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Articles: Channel Management
Viralheat users can now create and manage support tickets for mentions on social media.
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
New capabilities are added to sales, service, and marketing applications across the board.
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
The latest version of Astute ePowerCenter is due for full release this spring.
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
The partnership between Brandworkz and Differentia yields QlikView self-service business intelligence analytics software for digital asset management.
New feature to Mindmatrix offers data-driven marketing insight into how customers interact with brands.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
MarketMeSuite adds Constant Contact features to its social media marketing platform.
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
Move beyond cost reduction to a strategic partnership.
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
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