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| Articles: Channel Management |
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Combine the economic environment and phone-system life cycles -- and you just may see a spike in Voice over Internet Protocol usage.
Daily News,
Posted 13 Oct 2008
Eloqua Experience '08: Charlene Li, the co-author of "Groundswell" and former Forrester Research analyst, offers simple advice for taking on social media: Just do it.
Daily News,
Posted 10 Oct 2008
RightNow Summit '08: Ultimate customer centricity -- the "faultless journey" -- relies on integrated multichannel communications, an Expedia executive says.
Daily News,
Posted 08 Oct 2008
DataFlux Ideas '08: Business needs to join technology to put the "management" back in "data management."
Daily News,
Posted 08 Oct 2008
RightNow Summit '08: CEO Greg Gianforte calls customer experience the final frontier of differentiation.
Daily News,
Posted 07 Oct 2008
New research shows consistent disappointment with indirect methods—and explains why.
Daily News,
Posted 06 Oct 2008
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
Daily News,
Posted 02 Oct 2008
The unified agent desktop provider targets financial services, insurance, and retail with its latest release, Workspace 5.0.
Daily News,
Posted 01 Oct 2008
One Unica executive (a former industry analyst) is calling the new Interactive Marketing product -- powered by Affinium 7.5 -- "the most significant release the company has made since its inception."
Daily News,
Posted 01 Oct 2008
A cosmetics company relies on its customers to share the beauty of its brand.
REAL ROI,
Posted 01 Oct 2008
A loyal fan base is the best defense against a declining economy.
Insight,
Posted 01 Oct 2008
Oracle OpenWorld '08: The vendor introduces and expands Social CRM applications and an initiative to integrate social networking with CRM.
Daily News,
Posted 29 Sep 2008
The relationship management vendor unveiled Customer Service Manager 5.0 to help streamline processes in a telecommunications market growing in complexity.
Daily News,
Posted 26 Sep 2008
Advertising Week NY '08: While television attracted the most viewers during the Olympics, the CEO of NBC Universal gives online media medals of its own.
Daily News,
Posted 25 Sep 2008
destinationCRM Exclusive: New survey data finds customer adoption is growing, but companies need to create a strategy to attract -- and keep -- loyal channel users.
Daily News,
Posted 25 Sep 2008
Customers still want to speak to live agents, but companies aren't making it easy for either side, according to a new report.
Daily News,
Posted 24 Sep 2008
A new Event Manager module aims to take the 'manual' out of manual labor.
Daily News,
Posted 23 Sep 2008
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Daily News,
Posted 22 Sep 2008
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
Daily News,
Posted 19 Sep 2008
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