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Articles: Channel Management
New services intend to enhance, personalize, and solidify customer engagement in multiple channels.
Focus on collaboration, visibility, and recognition when building motivational campaigns.
Big data, machine learning, and cognitive science technologies help companies personalize mobile, online, and smart TV ads on the fly.
TIBCO's Jaspersoft 6 helps developers embed dashboards within their Web apps.
Despite improvements,l cross-channel campaign management still has usability challenges.
Razorfish's WAVE real-time marketing tool integrates Blab into live client campaigns.
Aspect sees WebRTC hurdling from hype to must-have technology. (Featured on SmartCustomerService.com.)
Altitude uCI 8 enables companies to apply business intelligence in real time in outbound services.
Pipeline management and email tracking combine to boost sales win rates.
Optimizely now powers connected customer experiences across the Web and now mobile apps.
Humanify connects customers to resources in real-time.
Jacada Multi-Channel Agent Desktop for Avaya's Multi-Channel solution is designed as a lightweight agent desktop alternative for the current Avaya platform.
NewVoiceMedia's partnership with idio to transform sales and service performance.
Intelligent virtual assistance gives [24]7 self-service capabilities. (Featured on SmartCustomerService.com.)
Whether offering greater multichannel insights, motivating agents, or fostering employee collaboration, Kana's latest enterprise platform blends customer engagement with context. (Featured on SmartCustomerService.com.)
Going digital doesn't have to mean losing the personal touch.
NetFortis adds PCI-compliant credit card security and skills-based routing,
nChannel launches apps to help retailers manage product information and customer insights.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
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