There's one way to improve your chances of having customer-centric service: Hire customer-centric employees. If only it were really that simple.
Magazine Features,
Posted 01 Dec 2008
Entellium's crisis played out on Twitter, live.
Insight,
Posted 01 Dec 2008
Will the Grinch steal retail's favorite season?
Insight,
Posted 01 Dec 2008
On The Scene: RightNow Summit '08 -- Cutting costs may lead to cuts in service.
Insight,
Posted 01 Dec 2008
Instead, invest more in your best customers.
The Tipping Point,
Posted 01 Dec 2008
Paperless payments reduce staff support, errors, and overpayments.
Viewpoints,
Posted 01 Dec 2008
PowerReviews unveils an affordable -- and "frictionless" -- solution for small retailers.
Daily News,
Posted 27 Nov 2008
Forrester Research examines the growing field of social CRM and shows where the value lies.
Daily News,
Posted 25 Nov 2008
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Daily News,
Posted 24 Nov 2008
Sage Summit '08: Sage CRM General Manager David van Toor fields questions on social CRM, the recession, and collaborative communities.
Daily News,
Posted 21 Nov 2008
Vendors can make huge strides by improving partner relationships.
Viewpoints,
Posted 21 Nov 2008
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Daily News,
Posted 18 Nov 2008
A new solution by Bazaarvoice aims to bring manufacturers into the conversation.
Daily News,
Posted 18 Nov 2008
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Daily News,
Posted 14 Nov 2008
A depressed shopping season may lead to a transformation of consumer behavior -- and the disappearance of several brand-name retailers.
Daily News,
Posted 13 Nov 2008
The hardware-and-services vendor inks a partnership with NetSuite to resell CRM.
Daily News,
Posted 12 Nov 2008
An often-overlooked technique can add significant value to your marketing spend.
Daily News,
Posted 10 Nov 2008
A multitouch, multimedia approach can multiply your marketing results.
Viewpoints,
Posted 10 Nov 2008
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
Daily News,
Posted 07 Nov 2008
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