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Articles: Channel Management
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
New solutions offer tools for program management, community engagement, marketing communications, and fundraising.
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
The cloud-based ONE Engagement Hub helps brands create personal interactions across touchpoints.
Weighted Campaign Influence provides marketers with insights into campaign performance.
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
The risk and opportunity of promising seamless customer experiences.
TouchCommerce's new TouchConnect solution is designed to accelerate consumer adoption of customer self-service,
EICC 8.0 reflects a rebranding of technologies acquired during Enghouse Interactive's acquisition of Zeacom.
With Engagor Mobile for iOS devices, companies can now manage their social customer service on the go.
Product updates in Enghouse Interactive's CCE 9.0 focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership.
Scout Formulas allow businesses to increase customer success and trigger customer engagement with unique key performance indicators and rules.
ChannelAdvisor's 2014 Spring update enhances digital marketing, repricing, and fulfillment capabilities for online retailers.
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
Resonate Analytics now empowers marketers and brand managers to match messaging, products, and services with consumer motivations.
The Open Text Experience Suite helps users manage media, Web, social, and interactive content.
Customer service teams using TeamSupport will benefit from new business intelligence capabilities.
Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.
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