CSO Insights' Sales Performance Optimization '09: Barely half of all reps made quota last year. Something has got to change.
Reality Check,
Posted 01 Mar 2009
The switch to digital TV broadcasts is upon us—or is it?
Insight,
Posted 01 Mar 2009
So speak softly and carry just 140 characters.
Connect,
Posted 01 Mar 2009
eTail West '09: With revenue down, retailers are having to rely more on analytics than ever before.
Daily News,
Posted 26 Feb 2009
Actions, not information, are the true mark of intelligence.
Viewpoints,
Posted 25 Feb 2009
Magic Quadrant '09: This year's roundup shows continued investments -- and more than a few shakeups.
Daily News,
Posted 24 Feb 2009
New research from Forrester warns companies to invest in customer service — or else.
Daily News,
Posted 23 Feb 2009
Make sure your self-service is providing the right service.
Viewpoints,
Posted 23 Feb 2009
Optimize e-commerce with purchase incentives.
Viewpoints,
Posted 23 Feb 2009
Predictive Analytics World '09: A former Amazon.com executive shares the steps required to manage today's customers.
Daily News,
Posted 20 Feb 2009
Predictive Analytics World '09: With a goal of operational excellence, you can target the right customers and save money along the way.
Daily News,
Posted 18 Feb 2009
Latest report from Forrester Research affirms high correlation between experience and loyalty across all industries.
Daily News,
Posted 18 Feb 2009
More than half of telecommunications carriers don't measure customer satisfaction when it comes to enterprise billing.
Daily News,
Posted 18 Feb 2009
Despite a slight drop in customer satisfaction, e-commerce and retail put up a strong fight against the economy.
Daily News,
Posted 17 Feb 2009
A new study finds WFO had a very good 2008, despite the economic downturn.
Daily News,
Posted 16 Feb 2009
ANA TV & Everything Video Forum '09: No matter what screen the consumer's looking at, the video message still needs to connect.
Daily News,
Posted 13 Feb 2009
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Daily News,
Posted 13 Feb 2009
Forrester Wave on Listening Platforms '09: The analyst firm listens closely to a market segment that used to be known as brand monitoring.
Daily News,
Posted 13 Feb 2009
User-Generated Content Expo '09: What's the value of a video that's been seen a million times, if no one buys anything?
Daily News,
Posted 12 Feb 2009
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