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Articles: Channel Management
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Forget YouTube sensations and wardrobe malfunctions. After years spent bound up by bandwidth, video is finally able to help your business become the star of the show.
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
With the help of Brainshark's on-demand Web events, Corporate Visions sees record sales in its consulting business.
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
You need more than just transaction data if you want to take action.
Web 2.0 Expo '09: Panel of 2.0 entrepreneurs hash out the most common routes to failure, paths to recovery, and acceptance of "I Can Has Failure."
Web 2.0 Expo '09: Keynote speaker Chris Brogan converses with attendees on the art listening and what really to do on Twitter, aka the Serendipity Engine.
Dreamforce '09: A roundup of product releases and enhancements that came out of the so-called "Cloud Event of the Year."
Dreamforce '09: The software-as-a-service pioneer unveils what it calls its fourth cloud -- the Collaboration Cloud -- as well as a product called Chatter.
Only one of these two critical areas of investment requires capital expenditures.
The many disguises worn by software-as-a-service.
Three trends to adopt today for the cloud-enabled contact center.
Five critical questions to ask before building a product on Salesforce.com's platform.
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
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