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Articles: Channel Management
Online community provider extends its private network to Facebook and Twitter.
Big Red squeezes onto the Leaders Quadrant and an open-source player joins the evaluation for the first time.
Properly built, an online community can generate engagement and two-way dialogue.
The social media monitoring company announces new sentiment analysis technology for its customers.
The $17.8 million cash purchase of email deliverability specialist Pivotal Veracity is intended to help the marketing automation pioneer compete with best-of-breed email service providers.
In response to the demand for cross-channel marketing functionalities, the research firm publishes its first report covering this trend.
With the launch of Business Objects Sustainability Performance Management, SAP wants to provide companies with holistic views into their sustainable strategies and actions.
Like a wise man once said, skate where the puck is going.
How to adopt—and adapt—CRM for a generation raised on mobile technologies.
After closing deals at the end of 2009, the social media agency aims to deliver a broad suite of social media capabilities.
The social business software provider buys a social media monitoring company and plans to extend social insight across the entire enterprise.
NRF Annual '10: Consumers are looking for value that goes beyond just a price cut.
Survey reports that working together makes everyone stronger.
True innovators jettison some "best" practices in favor of first practices.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
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