IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
MarketMeSuite adds Constant Contact features to its social media marketing platform.
CRM Across the Wire,
Posted 20 Feb 2014
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
CRM Across the Wire,
Posted 18 Feb 2014
Move beyond cost reduction to a strategic partnership.
Viewpoints,
Posted 07 Feb 2014
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Jan 2014
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
CRM Featured News,
Posted 27 Jan 2014
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM Across the Wire,
Posted 27 Jan 2014
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
CRM Across the Wire,
Posted 27 Jan 2014
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
CRM Across the Wire,
Posted 22 Jan 2014
The Datorama platform lets brands see all of their marketing data in one unified interface.
CRM Across the Wire,
Posted 22 Jan 2014
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
CRM Across the Wire,
Posted 14 Jan 2014
The new version of Lagan Enterprise simplifies management of social media and online self-service.
CRM Across the Wire,
Posted 14 Jan 2014
Commence CRM Version 5.5 offers instant messenger, Microsoft Word integration, calendar syncing, and mobile features.
CRM Featured News,
Posted 03 Jan 2014
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Magazine Features,
Posted 01 Jan 2014
Dynamic Targets automatically updates and refines marketing distribution lists.
CRM Across the Wire,
Posted 19 Dec 2013
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
CRM Across the Wire,
Posted 17 Dec 2013
Used correctly, this medium can pay off big for your business.
Viewpoints,
Posted 13 Dec 2013
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
CRM Across the Wire,
Posted 12 Dec 2013
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
CRM Featured News,
Posted 11 Dec 2013
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