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Articles: Channel Management
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
MarketMeSuite adds Constant Contact features to its social media marketing platform.
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
Move beyond cost reduction to a strategic partnership.
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
The Datorama platform lets brands see all of their marketing data in one unified interface.
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
The new version of Lagan Enterprise simplifies management of social media and online self-service.
Commence CRM Version 5.5 offers instant messenger, Microsoft Word integration, calendar syncing, and mobile features.
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Dynamic Targets automatically updates and refines marketing distribution lists.
Dialog Dashboard becomes the latest part of the Splice Dialog Suite for building and measuring campaigns.
Used correctly, this medium can pay off big for your business.
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
A pioneer of Bitcoin-friendly software for retailers, 3dcart aims to make online selling more secure.
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