Teleperformance's acquisition of Aegis USA strengthens its presence in the U.S., Costa Rica, and the Philippines, and in certain key verticals.
CRM Featured News,
Posted 11 Jul 2014
Firstsource Solutions' new First WF offering is geared toward contact center resource management.
CRM Across the Wire,
Posted 09 Jul 2014
A company must connect all of its interaction channels so a customer can traverse them without losing any data.
Front Office,
Posted 01 Jul 2014
Contact centers have deployed new technologies in silos; integration is difficult but not impossible.
Magazine Features,
Posted 01 Jul 2014
Integrated technologies hold great promise for the future of CRM.
Customer Experience,
Posted 01 Jul 2014
Moxie's mobile-optimized Web Self-Service provides relevant information throughout the customer journey and across devices.
CRM Across the Wire,
Posted 25 Jun 2014
RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
CRM Across the Wire,
Posted 25 Jun 2014
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
CRM Across the Wire,
Posted 25 Jun 2014
Oracle to offer co-browsing as a integral part of its Service Cloud.
CRM Across the Wire,
Posted 24 Jun 2014
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
CRM Across the Wire,
Posted 24 Jun 2014
Seventy-nine percent don't see their companies as ready to make the digital shift.
CRM Featured News,
Posted 20 Jun 2014
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
CRM Across the Wire,
Posted 17 Jun 2014
Attensity Q lets companies view trending information through real-time data streams.
CRM Across the Wire,
Posted 16 Jun 2014
Multichannel customer journeys can make or break your business.
Viewpoints,
Posted 13 Jun 2014
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
CRM Across the Wire,
Posted 12 Jun 2014
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
CRM Across the Wire,
Posted 11 Jun 2014
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
CRM Across the Wire,
Posted 10 Jun 2014
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
CRM Across the Wire,
Posted 04 Jun 2014
New solutions offer tools for program management, community engagement, marketing communications, and fundraising.
CRM Across the Wire,
Posted 28 May 2014
|