RightAnswers' latest version of SmartService simplifies knowledge creation, use, and maintenance.
CRM Across the Wire,
Posted 25 Jun 2014
Predictive marketing platform helps retail marketers ensure accurate data on millions of customers.
CRM Across the Wire,
Posted 25 Jun 2014
Oracle to offer co-browsing as a integral part of its Service Cloud.
CRM Across the Wire,
Posted 24 Jun 2014
VeeStudio SDK and VeeAssist are designed for mobile apps and phone-based call centers.
CRM Across the Wire,
Posted 24 Jun 2014
Seventy-nine percent don't see their companies as ready to make the digital shift.
CRM Featured News,
Posted 20 Jun 2014
With a new intelligent agent console, mobile app, and reporting engine, small businesses can now deliver customer service anytime, anywhere.
CRM Across the Wire,
Posted 17 Jun 2014
Attensity Q lets companies view trending information through real-time data streams.
CRM Across the Wire,
Posted 16 Jun 2014
Multichannel customer journeys can make or break your business.
Viewpoints,
Posted 13 Jun 2014
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
CRM Across the Wire,
Posted 12 Jun 2014
Five9 delivers mulitchannel cloud contact center software with native social, mobile, chat, and email capabilities.
CRM Across the Wire,
Posted 11 Jun 2014
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
CRM Across the Wire,
Posted 10 Jun 2014
The German startup enables LivePerson to add co-browsing to its LiveEngage customer interaction software suite.
CRM Across the Wire,
Posted 04 Jun 2014
New solutions offer tools for program management, community engagement, marketing communications, and fundraising.
CRM Across the Wire,
Posted 28 May 2014
Cyara Five performs testing on IVR, speech recognition, routing, and other contact center capabilities. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 28 May 2014
The cloud-based ONE Engagement Hub helps brands create personal interactions across touchpoints.
CRM Across the Wire,
Posted 20 May 2014
Weighted Campaign Influence provides marketers with insights into campaign performance.
CRM Across the Wire,
Posted 20 May 2014
The 'build it and they will come' rule has been thrown out of the playbook. Follow your customers and find your fit in the multichannel world. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 08 May 2014
Partnership integrates user-generated content and experience management capabilities into social relationship infrastructure.
CRM Across the Wire,
Posted 06 May 2014
The risk and opportunity of promising seamless customer experiences.
The Tipping Point,
Posted 01 May 2014
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