Integrated solution enables companies to jump start their mobile initiatives.
CRM Across the Wire,
Posted 17 Nov 2015
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
CRM Across the Wire,
Posted 21 Oct 2015
Hearsay Mail combines marketing automation with a personal human touch to help advisors build and deepen client relationships.
CRM Across the Wire,
Posted 09 Oct 2015
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 08 Oct 2015
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
CRM Across the Wire,
Posted 05 Oct 2015
Digital Natural Assist platform allows companies to adapt to today's mobile-first, multichannel customer.
CRM Across the Wire,
Posted 28 Sep 2015
MailChimp Pro offers advanced data analysis and optimization features for email campaigns.
CRM Across the Wire,
Posted 17 Sep 2015
The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
CRM Across the Wire,
Posted 17 Sep 2015
Audience Connector links Facebook users to their email addresses so marketers can target them.
CRM Across the Wire,
Posted 17 Sep 2015
Taplytics Big Query helps companies learn more about their mobile app users.
CRM Across the Wire,
Posted 17 Sep 2015
New features allow users to manage customer contacts, marketing campaigns, and associated reports.
CRM Across the Wire,
Posted 15 Sep 2015
Act-On Software has released an enterprise version of its marketing automation platform.
CRM Across the Wire,
Posted 09 Sep 2015
LiveHive SmartPath delivers email sequencing and reports on a single platform.
CRM Across the Wire,
Posted 25 Aug 2015
Behavioral email capabilities expand Kahuna's market footprint beyond mobile marketing automation (MMA) and into adjacent markets
CRM Across the Wire,
Posted 19 Aug 2015
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
CRM Across the Wire,
Posted 05 Aug 2015
Workstreampeople's communication and dialogue management platform gets an overhaul.
CRM Across the Wire,
Posted 04 Aug 2015
The partnership integrates LiveRamp's data onboarding and cross-device recognition into Conversion Logic's media attribution platform.
CRM Across the Wire,
Posted 21 Jul 2015
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
CRM Featured News,
Posted 07 Jul 2015
Traditional contact centers need to give way to omnichannel engagement centers. (Featured on SmartCustomerService.com.)
Viewpoints,
Posted 05 Jul 2015
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