New capabilities are added to sales, service, and marketing applications across the board.
CRM Across the Wire,
Posted 10 Mar 2014
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
CRM Featured News,
Posted 07 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
CRM Across the Wire,
Posted 04 Mar 2014
The latest version of Astute ePowerCenter is due for full release this spring.
CRM Across the Wire,
Posted 26 Feb 2014
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
CRM Across the Wire,
Posted 25 Feb 2014
The partnership between Brandworkz and Differentia yields QlikView self-service business intelligence analytics software for digital asset management.
CRM Across the Wire,
Posted 25 Feb 2014
New feature to Mindmatrix offers data-driven marketing insight into how customers interact with brands.
CRM Across the Wire,
Posted 21 Feb 2014
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
MarketMeSuite adds Constant Contact features to its social media marketing platform.
CRM Across the Wire,
Posted 20 Feb 2014
ShoreTel for Salesforce and ShoreTel Sky for Salesforce, integrating Salesforce.com applications and the ShoreTel phone systems, ShoreTel Workgroups, and ShoreTel Sky Contact Center.
CRM Across the Wire,
Posted 18 Feb 2014
Move beyond cost reduction to a strategic partnership.
Viewpoints,
Posted 07 Feb 2014
Smaller Avaya clients can now access features such as inbound and outbound multichannel customer interactions. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 29 Jan 2014
GoDaddy's Get Found solution will keep SMBs' contact information up to date.
CRM Featured News,
Posted 27 Jan 2014
Amdocs CES 9.1 includes new social and SMB capabilities for personalized experiences across channels and devices.
CRM Across the Wire,
Posted 27 Jan 2014
SDL Customer Experience Cloud Helps marketers deliver a consistent experience across devices and languages.
CRM Across the Wire,
Posted 27 Jan 2014
Side-by-Side Heatmaps lets users see every mouse click, scroll, and move simultaneously.
CRM Across the Wire,
Posted 22 Jan 2014
The Datorama platform lets brands see all of their marketing data in one unified interface.
CRM Across the Wire,
Posted 22 Jan 2014
Key features of Starmount Connect and Engage 3.0 include clienteling and integration to leading solutions for omnichannel commerce.
CRM Across the Wire,
Posted 14 Jan 2014
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