Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 02 Feb 2017
Hitwise's additions give near real time insights into web traffic throughout the day.
CRM Across the Wire,
Posted 31 Jan 2017
Smart Poll combines active surveys with passive cross-device consumer behavioral measurement
CRM Across the Wire,
Posted 26 Jan 2017
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
CRM Across the Wire,
Posted 10 Jan 2017
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
CRM Across the Wire,
Posted 13 Dec 2016
Platform offers crowdsourcing approach to offline data collection.
CRM Across the Wire,
Posted 13 Dec 2016
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
CRM Across the Wire,
Posted 28 Nov 2016
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 17 Nov 2016
Mach10CRM lets users organize customer contacts and manage email in one mobile application.
CRM Across the Wire,
Posted 09 Nov 2016
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 07 Nov 2016
OpenText expands its Enterprise Information Management Platform.
CRM Featured Articles,
Posted 04 Nov 2016
Product enhancements increase ease of use, data visualizations, and CRM integrations.
CRM Across the Wire,
Posted 02 Nov 2016
Alight's latest addition to Channel Mix helps marketers manage their data.
CRM Across the Wire,
Posted 02 Nov 2016
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 01 Nov 2016
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 25 Oct 2016
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
CRM Across the Wire,
Posted 25 Oct 2016
Experience Hub 2.0 helps companies understand the why behind customer data.
CRM Across the Wire,
Posted 18 Oct 2016
New integration provides marketers a real-time view through conversions for inbound calls.
CRM Across the Wire,
Posted 14 Oct 2016
New constituent relationship management technology will tie email to other communications and the larger constituent record.
CRM Across the Wire,
Posted 14 Oct 2016
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