The call center outsourcing company now offers Web and Internet communications services.
Daily News,
Posted 12 Aug 2013
The solution is aimed at reducing caller frustration and in-bound call time by offering users a menu-driven interface across mobile and Web channels.
Daily News,
Posted 09 Aug 2013
Recording can improve compliance, quality monitoring, and coaching for customer service via video conferencing.
Daily News,
Posted 30 Jul 2013
Natural language processing application rates social media leads based on posting histories.
Daily News,
Posted 30 Jul 2013
The app makes it easier to create and track digital marketing materials.
Daily News,
Posted 25 Jul 2013
The surveying tool is geared toward SMBs for gathering customer and employee feedback.
Daily News,
Posted 23 Jul 2013
Online marketers can now engage brand influencers and their social ‘look-alikes.'
Daily News,
Posted 18 Jul 2013
More than 20 new features include gamification, business analytics, and integrations with Evernote, Chatter and Yammer.
Daily News,
Posted 16 Jul 2013
Whisper Message and Call Recording On/Off round out the newest product upgrades.
Daily News,
Posted 16 Jul 2013
The addition lets ReachMail users to identify traffic to their Web sites.
Daily News,
Posted 16 Jul 2013
Professional services automation can improve project profitability by providing details about consulting engagements, including customer history. Here's how to get customer background and technical details at your fingertips. (Originally appeared on SmartCustomerService.com)
Viewpoints,
Posted 14 Jul 2013
Engage employees with gamification.
Viewpoints,
Posted 12 Jul 2013
Rebranding reflects the company's new cross-channel focus.
Daily News,
Posted 11 Jul 2013
New Operator Console extends customer service experience management beyond the contact center.
Daily News,
Posted 09 Jul 2013
Web and mobile apps are gaining ground on interactive voice response systems as the self-service channel of choice.
Daily News,
Posted 08 Jul 2013
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Magazine Features,
Posted 01 Jul 2013
The move allows for data sharing between TeamSupport's help desk software and Zoho CRM.
Daily News,
Posted 28 Jun 2013
New features include an enhanced user interface, advanced analytics, and international language support.
Daily News,
Posted 27 Jun 2013
Enables enterprise marketers to target customers with highly relevant display ads based on cross-channel email engagement behavior.
Daily News,
Posted 27 Jun 2013
|