Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
CRM Across the Wire,
Posted 15 Sep 2016
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 09 Sep 2016
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
CRM Across the Wire,
Posted 09 Sep 2016
The integration brings additional omnichannel capabilities to Microsoft Dynamics CRM users.
CRM Across the Wire,
Posted 23 Aug 2016
Scenario Analyzer helps enhance customer journey analytics with business intelligence. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 08 Aug 2016
Invoca Enterprise helps marketers analyze hundreds of data points in real time to automatically shape the customer experience during the call and in future interactions in any channel.
CRM Across the Wire,
Posted 04 Aug 2016
The Astute Social mobile app enables real-time monitoring and engagement on social media via mobile devices.
CRM Across the Wire,
Posted 03 Aug 2016
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
CRM Featured Articles,
Posted 03 Aug 2016
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 01 Aug 2016
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
CRM Across the Wire,
Posted 26 Jul 2016
The consulting firm in a new report said that omnichannel customer service will not be an option by 2020.
CRM Across the Wire,
Posted 26 Jul 2016
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
CRM Across the Wire,
Posted 22 Jul 2016
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
CRM Across the Wire,
Posted 15 Jul 2016
ElegantJ BI enhances self-serve business intelligence tools in Version 4.3 of its Business Intelligence and Corporate Performance Management suite.
CRM Across the Wire,
Posted 08 Jul 2016
The vCards cloud platform enables video creation in less than a minute.
CRM Across the Wire,
Posted 05 Jul 2016
SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement, (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 30 Jun 2016
The Zyme channel data management platform delivers data across a cloud infrastructure.
CRM Across the Wire,
Posted 30 Jun 2016
Accenture Interactive will add strategy, implementation, and operational support to businesses using LINE to connect with customers.
CRM Across the Wire,
Posted 24 Jun 2016
Avaya Oceana is powered by the Oceanalytics customer journey insights tool. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 06 Jun 2016
|