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Articles: Channel Management
True innovators jettison some "best" practices in favor of first practices.
The company's latest offering looks to tie individual agent performance more closely with corporate initiatives.
Improve the customer experience with a content-rich, social-driven site.
MindTouch and SnapLogic, two providers of open-source solutions, join together to deliver cost-effective enterprise integration application.
A private equity firm's acquisition moves the customer experience management player out of the public sphere.
Another year older, another year stronger-social media continues to gain momentum in the business world.
Capture new markets — or reinvigorate existing ones — by reevaluating how those markets perceive your brand.
Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
Enhance your brand with digital video.
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Unless the concept is integrated into your operating strategy, your view is incomplete.
Break down internal silos to yield more-satisfied customers.
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Find the right partners to thrive in an economic recession.
The social collaboration platform provider puts out a new release geared toward community managers.
Forget the scripts — empower telesales agents to engage in a real dialogue.
Boost customer retention by acting at the right time.
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
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