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Articles: Channel Management
Only one of these two critical areas of investment requires capital expenditures.
The many disguises worn by software-as-a-service.
Three trends to adopt today for the cloud-enabled contact center.
Five critical questions to ask before building a product on Salesforce.com's platform.
Sage Summit '09: Brent Leary conveys to Sage attendees why CRM is turning into SCRM - and why hash tags matter.
SPSS Directions '09: A panel discussion with IBM and SPSS executives highlighted continued integration and optimism for the market moving forward.
As companies look to cut costs and streamline operations, electronic signatures may be entering a renaissance period.
The social business software player announces a new version of its platform, connects communities, and makes a play for the iPhone.
Barely half of all customer service requests -- 52 percent -- now have their origin in the contact center, according to new research from Aberdeen Group.
Ad:Tech '09: Sites such as Walmart.com prove there's more to e-commerce than just shopping carts.
Enterprise 2.0 '09: The concept may be mainstream enough to warrant having a conference in its name, but "enterprise 2.0" still faces criticism from industry skeptics who want to see results before they believe the hype.
Enterprise 2.0: Andrew McAfee, the man who coined the term "Enterprise 2.0," says the key to the transition involves sharing, not scaring.
Adjust your vision to deliver business value during changing times.
NetSuite's first "premier partner" is a vendor that specializes in making social media work for the enterprise.
Proactive contact is the new customer service imperative.
Is Salesforce.com a threat to vendors of marketing automation solutions?
Forrester Consumer Forum '09: Analyst provides three steps for making the customer experience matter.
Forrester Consumer Forum '09: In order to interact with the multi-channel customer, companies must recognize changing consumer behaviors, expand reach on multiple channels, and embrace digital tools.
If you want to make the most of the developing business environment, you better start now.
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