Mediabistro Circus '09: Social media maven Steve Rubel shares insight into marrying brands and consumers displaying "selective ignorance."
Daily News,
Posted 11 Jun 2009
The successful utilization of social media by contact center agents remains several years away, according to new research from Datamonitor.
Daily News,
Posted 11 Jun 2009
RightNow Technologies' latest release provides the company's answer to social media and customer service.
Daily News,
Posted 11 Jun 2009
Internet Week '09: Brand Exposure event shows companies how to join the conversation.
Daily News,
Posted 10 Jun 2009
An Aberdeen Group study suggests it's not too late to begin tapping into social media to manage your brand reputation online. Not yet, anyway.
Daily News,
Posted 10 Jun 2009
Internet Week '09: Students are connecting and learning on the Web -- and institutions that fail to stay relevant are sure to flunk out.
Daily News,
Posted 10 Jun 2009
Mobile Marketing Forum '09: The quintessential benefit of social media is the ability to stay connected anywhere, anytime. That makes social media reliant on mobile technology -- but is the reverse also true?
Daily News,
Posted 10 Jun 2009
CRM magazine's Social Media Maturity Model, the launching pad for a discussion of the next five years of social media.
Magazine Features,
Posted 01 Jun 2009
The social Web is about to evolve — again. Are you ready to evolve, too?
The Tipping Point,
Posted 01 Jun 2009
We're awash in social networking data. Do we really want our businesses drowning in it, too?
Connect,
Posted 01 Jun 2009
Active engagement gives us a chance to better understand the customer.
Reality Check,
Posted 01 Jun 2009
CRM magazine's in-depth report on the state of social media in CRM.
Magazine Features,
Posted 01 Jun 2009
Customer attitudinal information is what companies have been clamoring to obtain for years.
Front Office,
Posted 01 Jun 2009
As the iPhone App Store emerges as a significant brand-building platform, the phrase "There's an app for that" has become a catchphrase for consumers and businesses alike. But is it the right place for you?
Daily News,
Posted 26 May 2009
No-programming-necessary software allows the traditional direct marketer to offer the choice of receiving marketing materials as desired.
Daily News,
Posted 25 May 2009
Gartner unveils its 2009 "Cool Vendors" in business intelligence and performance management.
Daily News,
Posted 25 May 2009
SAPPHIRE '09: Experts attempt to dispel stereotypes about the battles that rage over technology-purchasing decisions.
Daily News,
Posted 20 May 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Daily News,
Posted 16 May 2009
Version 3.0 of the vendor's mobile voice solution expands text-to-speech functionality as well as BlackBerry support.
Daily News,
Posted 16 May 2009
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