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Articles: Channel Management
Convert up to 50 percent of abandoners with real-time follow-up.
It's not about every click, but every profitable click.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Don't let distance infringe upon effective leadership.
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
Gain organizational support through collaborative conversations.
With an eye on the user experience, some brands are inviting imaginary friends to the party.
Community tools from Mzinga help a communications company communicate
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
RightNow Technologies helps Organic Valley feed information-hungry consumers
Organizations want sales reps to have access to the right information at the most critical moments
Give customers an opportunity to play an active role in customizing their customer service
Boost sales while recovering from the recession.
BTM is heating up 2010.
Learn the value of integrating a mobile component into your CRM strategy.
The vendor's latest release focuses on enhancing the customer experience by enabling companies to be connected.
Open doors with social selling.
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