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Articles: Channel Management
Responsys 2010 Spring Tour: The provider of on-demand marketing services unveils a new campaign designed explicitly for social networks.
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Surveys and quality assurance are important, but how do your customers feel about their experience?
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Enhance CRM with online feedback analytics.
How the recession brought marketing and customer service closer together.
Customers want — and expect — personalization.
Convert up to 50 percent of abandoners with real-time follow-up.
It's not about every click, but every profitable click.
Despite boasts that "the customer is king," a new report finds that consumer insight isn't getting a seat at the table.
Accenture's Social CRM report reveals the trio of obstacles to overcome when developing a social strategy.
Reports point to the emergence of a new social group and help marketers act upon the various segments of online participants.
Don't let distance infringe upon effective leadership.
With real-time alerts and notifications, the lead generation solution provider helps users be even more proactive when it comes to Web site activity.
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