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Articles: Channel Management
ThinkForward '10: The inaugural edition of Beagle Research Group's new award recognizes excellence in business processes, cost containment, and customer relationships.
At its Worldwide Partner conference, the vendor presented partners with an application marketplace and a slew of new capabilities for Microsoft CRM users.
Tapping into the Franz AllegroGraph 4.0 database, the vendor shares its plans to invest in semantics to unite personalization and predictive analytics with CEM.
Sage Act! Mobile Live and Sage CRM version 7.0 offer customers mobility and usability.
The new Autonomy Social Media Governance product is intended to help businesses monitor social media channels for slanderous and inaccurate content.
"Oracle failed to buy Market2Lead," says MarketBright CEO.
A slew of recently released Web analytics products may advance the collection of customer data from social networks.
Are we suffering from too little data, or wallowing in too much of it?
A new Forrester Research report reveals methods to make customer experience projects matter to companies and consumers.
Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
CDC Software climbs out of the shadows with two important product releases.
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
B2B social networking and online media can maximize channel business.
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Unified and actionable search is now possible across all of Zoho's 24 applications.
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
The enterprise feedback management vendor's Engage 7 adds social media to its toolbox of surveying options, unveils a new interface, and introduces text analysis.
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