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Articles: Channel Management
SocialcastReach, the latest update to the company's collaboration platform, extends the collaboration effort to other enterprise applications.
Virtual agents are the newest channel for customer service.
The Alcatel-Lucent Genesys Social Media Strategy provides enterprises with a more expansive way to monitor customer activity across social networks.
Web 2.0 Expo '10 — Day 3: A marketing executive from Philips, the largest consumer group on LinkedIn, shares what it takes to run a healthy community.
Universal profile management directs all relevant communications through the channels that customers prefer.
Social CRM and next-generation customer service.
The execution of live chat can make or break the conversion.
How to tailor online customer experience to boost loyalty and drive revenue.
Don't let chaos turn the dream of entrepreneurship into a nightmare.
Today's customer leadership requires a new approach.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
The steps you must take in an increasingly collaborative world.
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Tight budgets and heightened expectations combine to pose a challenge.
You don't want social CRM. You want integrated customer intelligence.
ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
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