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Articles: Channel Management
Clarabridge activates the voice of the customer for holistic customer experience programs.
Don't let poor execution give your competitors an advantage.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
Marketers can take a free online assessment to discover where their organizations fall on Experian's Marketing Sophistication Curve.
ServiceSource's new customer success app empowers teams to engage across the customer lifecycle and maximize customer lifetime value.
LiveHive delivers deeper customer engagement analytics and seamless mobile experiences, all synchronized within existing CRM systems.
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
Don't let these common, but fixable, obstacles stand in the way of CRM success.
Latest product update enhances management of eBay and enables social and mobile commerce.
Swrve platform now enables mobile marketers to test every aspect of the mobile marketing mix.
The text message marketing service provider has added a new webhook system.
New partnership lets firms sync contact center solutions with operations and order management.
Brands need to revise their digital, mobile, and call center strategies.
[24]7 Speech blends predictive, omnichannel, and natural language technologies in one self-service solution. (Featured on SpeechTechMag.com.)
Interactive Intelligence contact center and dialer software is integrated with upgraded CallScripter application.
ClairVista launched LE Mobility as part of its Live Expert video chat customer service system.
The partnership brings CRM integration to phone answering and routing systems.
Medallia's new cloud-based customer experience management app is now available of the Salesforce1 AppExchange.
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