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Articles: Channel Management
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Your challenge, in a lot of ways, is to infuse what you do with humanity.
The steps you must take in an increasingly collaborative world.
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Tight budgets and heightened expectations combine to pose a challenge.
You don't want social CRM. You want integrated customer intelligence.
ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
The veteran in this year's class, Open Text knows that customers consume content
With the purchase of CoTweet, email marketing specialist ExactTarget is ready to deliver results
For small businesses looking to connect, BatchBlue Software has some connections of its own.
A standout in the vast arc of social listening, Radian6 allows users to take a first step toward engagement
The analytics specialist launches ClickFox Pulse, an analytics dashboard to capture the "pulse" of customers' experiences.
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
A single response is no longer sufficient, says Engage! author Brian Solis.
Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now.
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
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