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Articles: Channel Management
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
The company gains the agility and efficiency to deliver next best actions across all customer channels.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
The Raiser's Edge improves fundraising, communications, and supporter identification.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
A pet product retailer dramatically increases average order value by empowering its customers
Sonos shoots for perfect pitch with its social media and self-service support capabilities
AT&T to bring customer ratings and reviews onto its Facebook fan page.
"The 2011 Listening Platform" reveals a splintering of the listening landscape and demands for higher-quality real-time data.
eGain Multisearch provides federated search, multi-access navigation, and multi-process expertise behind the simple search box.
Baynote's new solution automatically adapts to real-time customer needs, delivering relevant and personal experience across digital touch points.
Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
Stronger integration of customer data, online customer service, and company brand values seen as critical for turning large B2C call centers into revenue generators.
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
A recent partnership between three software companies aims to bridge the gap between sales, marketing, and CRM.
Verint's Customer Interaction Analytics portfolio includes text and sentiment analytics.
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
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