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Articles: Channel Management
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
The deal underscores Constant Contact's continuing commitment to open technology.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
The addition of data intelligence services strengthens Convio's enterprise offering.
The new solution is powered by social intelligence for real-time promotions.
As part of the company's customer engagement strategy, St. John looks to Escalate to standardize all-channel clienteling best practices.
The research firm continues its focus on actionable input to clients' decisions and public sector research.
The new product release focuses on integration and enhancements to order management functionality.
Groupon will deploy the Vertica Analytics Platform on the Amazon Elastic Cloud Computing (EC2) solution for deployment flexibility and ease of scalability.
The acquisition enables email marketers to become community managers and integrate social campaigns into daily marketing programs.
The acquisition will extend Chatter collaboration platform with real-time communication technologies.
Intalio's CRM solution to enhance Nimbus CSB cloud brokerage offering to communication service providers.
The company gains the agility and efficiency to deliver next best actions across all customer channels.
NCR introduces a consumer preference management solution that allows retail marketers to offer more personalized, consistent communications and deliver a converged retailing experience to shoppers.
The Raiser's Edge improves fundraising, communications, and supporter identification.
Salesforce aims to become "the cornerstone of the next-generation of cloud computing" with latest acquisition.
The solution will help support an upcoming capital campaign and will connect numerous departments across the university to achieve holistic view of constituents.
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