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Articles: Channel Management
New solution will equip sales professionals with tools on the go.
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
The solution turns real-time social media feedback into actionable opportunities.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The solution combines many social media and customer service tools in a single offering.
The new software solution combines analytics, interaction automation, and personalization across channels.
While some solutions are free, marketers sacrifice time and rich analysis
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Heroku partners with Accenture, Pivotal Labs, and more than 50 other companies to deliver cloud solutions.
The integration aims to improve communication across organizations.
Contact center software enhancements support mobile and multimedia customer interactions.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
Technology and strategy convert customer interactions into actionable insight
Analyst Nate Elliott recommends developing global outreach strategies through social media.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
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