Large retailers are seeing record numbers in customer satisfaction but small and midsized businesses still feel the pain of the economy.
Daily News,
Posted 06 Jan 2010
Unable to connect social media to quantifiable results has made marketers wary of the investment, but this year may be the year all that changes.
Daily News,
Posted 06 Jan 2010
Enhance your brand with digital video.
Viewpoints,
Posted 05 Jan 2010
With SMS on the rise, one pundit says the vendor's latest offering will help drive more business.
Daily News,
Posted 04 Jan 2010
Unless the concept is integrated into your operating strategy, your view is incomplete.
Viewpoints,
Posted 29 Dec 2009
Break down internal silos to yield more-satisfied customers.
Viewpoints,
Posted 22 Dec 2009
Hypatia Research evaluates the state of EHRs among healthcare facilities and outlines roadblocks to adoption.
Daily News,
Posted 18 Dec 2009
Find the right partners to thrive in an economic recession.
Viewpoints,
Posted 17 Dec 2009
The social collaboration platform provider puts out a new release geared toward community managers.
Daily News,
Posted 14 Dec 2009
Forget the scripts — empower telesales agents to engage in a real dialogue.
Viewpoints,
Posted 10 Dec 2009
Boost customer retention by acting at the right time.
Viewpoints,
Posted 07 Dec 2009
Forrester Wave on ECM '09: Steady growth and a spate of consolidation mark the latest report by Forrester Research.
Daily News,
Posted 04 Dec 2009
A new multinational survey attributes $338.5 billion in lost business to flawed customer service efforts.
Daily News,
Posted 04 Dec 2009
A new solution by eTrigue gives sales a taste of marketing automation.
Daily News,
Posted 04 Dec 2009
Analysts say the partnership between Nexidia and Merced Systems will make agent incentives more objective.
Daily News,
Posted 03 Dec 2009
Attensity's latest release incorporates insight from social networks to enhance a company's own knowledge base for better customer service.
Daily News,
Posted 03 Dec 2009
Your data is multiplying, your channels are extending, the chatter is never-ending. You're already having trouble keeping up with the stream of information. What happens when that stream becomes a flood?
Magazine Features,
Posted 01 Dec 2009
Forget YouTube sensations and wardrobe malfunctions. After years spent bound up by bandwidth, video is finally able to help your business become the star of the show.
Magazine Features,
Posted 01 Dec 2009
Equipment manufacturer Henny Penny cooks up better customer service thanks to Cisco Systems' unified communications solutions.
Secret of My Success,
Posted 01 Dec 2009
|