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Articles: Channel Management
SocialWhirled Canvases connect social, mobile, and digital campaigns to boost marketing ROI.
Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback.
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
As CIOs embrace new responsibilities, a chief digital officer role may emerge in the C-suite.
Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
Yesware Attachment tracking lets sales people know who opens email attachments and when.
Viralheat users can now create and manage support tickets for mentions on social media.
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
New capabilities are added to sales, service, and marketing applications across the board.
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
New release of BPMonline CRM 7.2 brings security and business process management enhancements.
The latest version of Astute ePowerCenter is due for full release this spring.
Ifbyphone's Newest app captures the exact lead source of inbound calls and displays it to agents before they answer the call.
The partnership between Brandworkz and Differentia yields QlikView self-service business intelligence analytics software for digital asset management.
New feature to Mindmatrix offers data-driven marketing insight into how customers interact with brands.
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
MarketMeSuite adds Constant Contact features to its social media marketing platform.
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