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Articles: Channel Management
Intelligent virtual assistance gives [24]7 self-service capabilities. (Featured on SmartCustomerService.com.)
Whether offering greater multichannel insights, motivating agents, or fostering employee collaboration, Kana's latest enterprise platform blends customer engagement with context. (Featured on SmartCustomerService.com.)
Going digital doesn't have to mean losing the personal touch.
NetFortis adds PCI-compliant credit card security and skills-based routing,
nChannel launches apps to help retailers manage product information and customer insights.
The latest version of Pega Customer Service empowers large service organizations to better engage customers, simplify the employee experience, and change as their business evolves.
Increase productivity and please customers with document management software.
Clarabridge activates the voice of the customer for holistic customer experience programs.
Don't let poor execution give your competitors an advantage.
New partnership expands omnichannel capabilities of 8x8's Virtual Contact Center with large-scale social media engagement.
Cloudwords adds support for Oracle Responsys, Oracle Content Marketing, Oracle Web Center Sites, and Web Center Content for global marketing.
Marketers can take a free online assessment to discover where their organizations fall on Experian's Marketing Sophistication Curve.
ServiceSource's new customer success app empowers teams to engage across the customer lifecycle and maximize customer lifetime value.
LiveHive delivers deeper customer engagement analytics and seamless mobile experiences, all synchronized within existing CRM systems.
Avoka Transact 4.1 enhances digital sales and service experiences for financial services and government.
Don't let these common, but fixable, obstacles stand in the way of CRM success.
Latest product update enhances management of eBay and enables social and mobile commerce.
Swrve platform now enables mobile marketers to test every aspect of the mobile marketing mix.
The text message marketing service provider has added a new webhook system.
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