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Articles: Channel Management
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.
The new version of Jahia's A/B testing and personalization solution gives digital marketing teams more autonomy to optimize campaigns, landing pages, and content.
Decisioning Platform empowers retailers to manage data and generate audiences across channels.
New site audit and local search capabilities pinpoint opportunities to accelerate organic search revenue and improve content quality and performance.
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.
Users can create surveys once and deploy them across multiple channels.
Delighted's new application lets users collect NPS data via the Web and text messaging.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
Hitwise's additions give near real time insights into web traffic throughout the day.
Smart Poll combines active surveys with passive cross-device consumer behavioral measurement
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
Platform offers crowdsourcing approach to offline data collection.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
Mach10CRM lets users organize customer contacts and manage email in one mobile application.
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
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