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Articles: Channel Management
Scout Formulas allow businesses to increase customer success and trigger customer engagement with unique key performance indicators and rules.
ChannelAdvisor's 2014 Spring update enhances digital marketing, repricing, and fulfillment capabilities for online retailers.
Features include deeper integration with Saleforce.com, white labeling, and custom integration of APIs. (Featured on SmartCustomerService.com.)
Resonate Analytics now empowers marketers and brand managers to match messaging, products, and services with consumer motivations.
The Open Text Experience Suite helps users manage media, Web, social, and interactive content.
Customer service teams using TeamSupport will benefit from new business intelligence capabilities.
Its acquisition of Market Metrix provides Clarabridge with enterprise feedback management, case management, and operational analytics.
SocialWhirled Canvases connect social, mobile, and digital campaigns to boost marketing ROI.
Horizons 18 features a new SmartHub, a single place to capture, analyze, and respond to customer and employee feedback.
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
As CIOs embrace new responsibilities, a chief digital officer role may emerge in the C-suite.
Sitecore 7.2 delivers improved publishing and search capabilities and multivariant testing for multilingual sites.
Yesware Attachment tracking lets sales people know who opens email attachments and when.
Viralheat users can now create and manage support tickets for mentions on social media.
Avaya's latest Customer Experience Management solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform.
ChannelAdvisor Digital Marketing is one platform for managing all sorts of campaigns.
New capabilities are added to sales, service, and marketing applications across the board.
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.).
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
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