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Articles: Channel Management
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Heroku partners with Accenture, Pivotal Labs, and more than 50 other companies to deliver cloud solutions.
The integration aims to improve communication across organizations.
Contact center software enhancements support mobile and multimedia customer interactions.
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
Technology and strategy convert customer interactions into actionable insight
Analyst Nate Elliott recommends developing global outreach strategies through social media.
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
The new application will assist customers manage higher volumes of service issues through social media tools.
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
The deal underscores Constant Contact's continuing commitment to open technology.
A Forrester forecast indicates one in five American consumers will be using online banking by 2015.
This new survey application can be coupled with the company's IVR hosted services platform to provide call centers with easy access to automated telephony tools.
The solution leverages existing investments to route social media interactions to the best resource based on message context and business value.
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