G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Daily News,
Posted 19 Apr 2010
SugarCon '10: With the launch of Sugar 6, the open-source CRM pioneer promises to deliver a "new generation of CRM software bred for the Web — for speed, simplicity, and interoperability."
Daily News,
Posted 15 Apr 2010
CloudForce 2010: Pushing Sales and Service further into the "Cloud 2," introducing Chatter for Force.com, and unveiling a Chatter-specific AppExchange, Salesforce.com continues to embrace social media, collaboration, and the "Facebook Imperative."
Daily News,
Posted 14 Apr 2010
The mega-vendor makes a handful of CRM announcements and heads into two new verticals.
Daily News,
Posted 14 Apr 2010
CIM Version 9 brings forth social media monitoring, community integration, and new support functions all wrapped up in the company's notion of the "social customer."
Daily News,
Posted 08 Apr 2010
Responsys 2010 Spring Tour: The provider of on-demand marketing services unveils a new campaign designed explicitly for social networks.
Daily News,
Posted 08 Apr 2010
In the first major move since its recent restructuring, the German giant makes a play for the Enterprise 2.0 space — and beyond.
Daily News,
Posted 01 Apr 2010
Jay H. Baker Retailing Initiative/Wharton Interactive Media Initiative '10: The chief executive officer of Home Shopping Network details how to engage customers and improve service.
Daily News,
Posted 23 Mar 2010
The latest launch from the enterprise feedback management vendor involves a flexible application toolkit, PowerPoint integrations, and more-intuitive designs.
Daily News,
Posted 23 Mar 2010
Two months after rejecting a bid by CDC Software, customer experience management vendor Chordiant strikes a deal with a leader in the BPM space.
Daily News,
Posted 18 Mar 2010
With InQuira OnDemand, the vendor debuts online versions of its Web Self-Service and Contact Center Solutions.
Daily News,
Posted 18 Mar 2010
With Jive Ideation, the social business software provider integrates idea management into its portfolio.
Daily News,
Posted 18 Mar 2010
Surveys and quality assurance are important, but how do your customers feel about their experience?
Viewpoints,
Posted 17 Mar 2010
The upstart provider of collaboration solutions releases Socialtext 4.0, the latest edition of its enterprise social software platform.
Daily News,
Posted 12 Mar 2010
Enhance CRM with online feedback analytics.
Viewpoints,
Posted 05 Mar 2010
How the recession brought marketing and customer service closer together.
Viewpoints,
Posted 03 Mar 2010
Customers want — and expect — personalization.
Viewpoints,
Posted 24 Feb 2010
Convert up to 50 percent of abandoners with real-time follow-up.
Viewpoints,
Posted 22 Feb 2010
It's not about every click, but every profitable click.
Viewpoints,
Posted 18 Feb 2010
|