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Articles: Channel Management
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
Updates ease collaboration across the enterprise and beyond.
New features in SmarterTrack 7.x create seamless experience across all media.
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Hundreds of merchants have already successfully used Stampt to attract, retain, and reward customers.
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Issues like privacy and fair use of data pose a formidable challenge
Smarter Commerce offerings combine Web analytics and digital marketing in one integrated suite.
Latest version simplifies social media management for marketers.
New release focuses on productivity through advanced mobile and cloud capabilities.
New contact center products enable companies to compete more effectively through personalized customer experiences across media channels
YourBuzz helps businesses listen to and connect with customers across social channels.
Shopping trend empowers consumers and challenges business strategies
Companies seeking suppliers have plenty from which to choose, but the market is turbulent
Fierce battle centers on retail players and favors those who adapt best to new market dynamics
Gartner forecasts that social and mobile approaches will influence at least 80 percent of consumers' discretionary spending by 2015
New offerings provide integrated social and mobile applications for customers.
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