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Articles: Channel Management
New study encourages marketers to adapt to "gamesmanship" culture of online commerce.
Global contact center technology provider upgrades its remote and mobile management tool.
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
The companies will jointly market and sell Verizon's Managed Mobility portfolio.
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
New solution will equip sales professionals with tools on the go.
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
The solution turns real-time social media feedback into actionable opportunities.
Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
The solution combines many social media and customer service tools in a single offering.
The new software solution combines analytics, interaction automation, and personalization across channels.
While some solutions are free, marketers sacrifice time and rich analysis
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Heroku partners with Accenture, Pivotal Labs, and more than 50 other companies to deliver cloud solutions.
The integration aims to improve communication across organizations.
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