| Articles: Channel Management |
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Aberdeen Group Retail Summit '10: Two keynotes offer new insight into the impact of social and mobile marketing.
Daily News,
Posted 09 Jul 2010
CDC Software climbs out of the shadows with two important product releases.
Daily News,
Posted 02 Jul 2010
The cloud computing vendor moves forward with its "Cloud 2" and announces general availability of Chatter, its social networking and collaboration platform.
Daily News,
Posted 01 Jul 2010
B2B social networking and online media can maximize channel business.
Viewpoints,
Posted 28 Jun 2010
The customer interaction specialist acquires longtime partner eglue, a manager of real-time decision-making and guidance for agent desktops, for at least $29 million in cash.
Daily News,
Posted 28 Jun 2010
Unified and actionable search is now possible across all of Zoho's 24 applications.
Daily News,
Posted 16 Jun 2010
The new GoMo Wallet aims to put commerce and transaction functionality in the hands of mobile carriers.
Daily News,
Posted 15 Jun 2010
Info-Tech Research Group evaluates the incumbent players and outlines opportunities surrounding the convergence of CRM and social media.
Daily News,
Posted 11 Jun 2010
First Call Resolution, Handle Time Optimization, and Call Volume Reduction enable contact centers to make better use of Utopy's speech analytics platform.
Daily News,
Posted 04 Jun 2010
The enterprise feedback management vendor's Engage 7 adds social media to its toolbox of surveying options, unveils a new interface, and introduces text analysis.
Daily News,
Posted 02 Jun 2010
RightNow Technologies announces the release of RightNow Mobile, increasing customer interaction via smartphones, tablets, game consoles, and GPS systems.
Daily News,
Posted 01 Jun 2010
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
Daily News,
Posted 01 Jun 2010
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
REAL ROI,
Posted 11 May 2010
An antivirus company turns pro-self-service.
REAL ROI,
Posted 11 May 2010
Just as you finally come to grips with CRM, the customers themselves have turned the tables—and now they're managing you.
Magazine Features,
Posted 11 May 2010
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Insight,
Posted 11 May 2010
Microsoft Convergence '10: At this year's business solutions event, the Microsoft team announces extensions to CRM Dynamics Online and previews the next generation of Microsoft CRM.
Daily News,
Posted 05 May 2010
In a definitive agreement, the software-as-a-service pioneer will absorb the provider of crowdsourced business data.
Daily News,
Posted 21 Apr 2010
SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
Daily News,
Posted 21 Apr 2010
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Companies: Channel Management
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