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Articles: Channel Management
The addition of PlacePunch brings check-in centered offerings to Silverpop's social connect strategy.
The company offers customer intelligence-based multichannel marketing services with multiple packages for specific needs.
Partnership with Teradata brings deep insight into customer conversations.
The company plans to start charging merchants for customer data
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
How to satisfy digital consumers and avoid damaging word of mouth
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Acquia helps Mercedes-Benz builds an online market research community.
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
A new study reveals greater demands for mobility and cloud-based applications.
Channel partners with five key competencies to account for majority of growth in U.S. SMB market over the next 24 months, says AMI
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Community links in promotional emails on the rise, Responsys report shows
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
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