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Articles: Channel Management
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
New research from the Temkin Group suggests companies are using the metrics data they collect.
Pardot now works with leading webinar vendors, making it easier than ever for SMB marketers to track and manage sales leads.
Google's Christian Oestlien discusses features, avoids talk of Facebook
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
New self-service analytics offers insight into the effectiveness of support forums.
The new solution leverages new SAP technologies to lower costs and boosts performance.
Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online.
Current benchmarks are "typically the wrong ones"
Offering enables organizations to seamlessly monitor, analyze, and act on social media interactions.
Deeper product integrations deliver comprehensive cloud/SaaS-based social CRM and accounting solution.
The new software combines customer intelligence with email, mobile, and social media campaign management.
New features make customer engagements via Twitter even easier.
New solution offers a peak into chat, selling opportunities, social media interactions, lead management, and campaign execution.
Other enhancements include 80 new features to help associations drive member engagement, increase operational efficiency, and improve decision making.
Combined offering enables B2B marketers to leverage real-time business identity data to tailor site content for each visitor.
SAP provides freedom to analyze data at a lower cost with SAP BusinessObjects BI OnDemand Solution
New metrics include Share Rate, Clickback Rate, and Social Reach help marketers better understand the reach and virality of their marketing campaigns and identify people who drive the most social traffic and conversions.
Enterprise-class insights, social analytics, and more integrations are among the new product's enhancements.
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