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Articles: Channel Management
Early adopters must build trust and community
Engaging customers in personalized dialogue replaces pushing messages through mass media
The addition of an online help desk app expands Zoho's presence in the Google Apps Marketplace.
Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
The solution reduces help-desk ticket escalations by up to 92 percent and fuels e-commerce growth.
Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Novauris large-vocabulary speech recognition technology enables SpeechCycle to offer new speech capabilities through LevelOne Agents solution.
VoltDelta's virtual contact center infrastructure is now integrated with RightNow CX Desktops
Partnership with VML completes OpenText's digital roadmap for creative design, social business, and mobile communications.
Updates ease collaboration across the enterprise and beyond.
New features in SmarterTrack 7.x create seamless experience across all media.
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Hundreds of merchants have already successfully used Stampt to attract, retain, and reward customers.
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Research reveals how consumers will contact customer service within the next two years
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Issues like privacy and fair use of data pose a formidable challenge
Smarter Commerce offerings combine Web analytics and digital marketing in one integrated suite.
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