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Articles: Channel Management
Enterprise-class insights, social analytics, and more integrations are among the new product's enhancements.
Delivers initial customer experience management program implementations for franchisees within days
Enhancements to the Responsys Interact Suite will help extend new school marketing across the enterprise,
New SmarterTrack application is scalable across platforms and operating systems.
Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
New solution will allow SMBs to track social mentions and measure the value of Web site traffic generated from social media initiatives.
A new company forms out of Digitas and offers solutions to help companies manage large data collections.
Increase engagement through more relevant messages
The addition of PlacePunch brings check-in centered offerings to Silverpop's social connect strategy.
The company offers customer intelligence-based multichannel marketing services with multiple packages for specific needs.
Partnership with Teradata brings deep insight into customer conversations.
The company plans to start charging merchants for customer data
Rapid-growth in the SaaS CRM market is paving the way for "social CRM" adoption, says AMI.
How to satisfy digital consumers and avoid damaging word of mouth
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Acquia helps Mercedes-Benz builds an online market research community.
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
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