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Articles: Channel Management
The monitoring platform includes real-time customer insight.
Cribis enhances its online sentiment tracking and monitoring solution with three new features.
New application identifies issues and lets companies take swift action to correct them.
Enhancement includes improved email insights and timesaving features.
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
New add-on lets companies place a live click-to-chat link on their Facebook pages.
Two software companies team up to give businesses a more comprehensive look into consumer feedback.
New action tools help improve and grow business locally, nationally, and globally.
New application delivers pre-built marketing dashboards for closed-loop insight.
New Describe Targets function provides marketers with easier, faster access to essential information about consumers.
The company introduces collaboration solutions to improve care coordination, patient interaction, and remote/home-based patient care.
SAS acquisition brings advanced analytics to the digital advertising industry.
The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
New deals are forged with Badgeville and Simply Measured.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
The partnership brings together live chat, social community platform, and knowledge base technologies.
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