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Articles: Channel Management
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Collaboration enables companies to transform customer feedback into actionable insight.
New email marketing platform features templates and a campaign builder.
The company's new professional services automation (PSA) solution includes many new features that benefit IT support companies.
New product lets marketers deliver more relevant and successful online relationship marketing campaigns.
The new solution set provides users with a range of possibilities on customer relationship management.
Social media connectivity highlights the latest additions to the company's cloud-based platform.
The new version offers more detailed analytics and metrics to measure agent performance and the customer experience.
Brands can now publish, manage, and monitor campaigns on the new social network.
New HYVE Sales free and premium offerings enable mobile collaboration and pipeline management for sales teams of all sizes.
Marketers get more effective and efficient media buys.
The contact center outsourcer will implement NICE Interaction Management and Quality Management solutions.
New research from the Temkin Group suggests companies are using the metrics data they collect.
Pardot now works with leading webinar vendors, making it easier than ever for SMB marketers to track and manage sales leads.
Google's Christian Oestlien discusses features, avoids talk of Facebook
New product integrates with MS Outlook/Exchange shared mailboxes to speed up customer service, reduce costs, and increase responsiveness.
New self-service analytics offers insight into the effectiveness of support forums.
The new solution leverages new SAP technologies to lower costs and boosts performance.
Technology places field sales and services personnel across the Facebook ecosystem, where customers spend time online.
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