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Articles: Channel Management
New cloud-based solution improves customer communication, CRM compliance, and sales efficiency.
Horizons Version 16 Feature Pack extends multichannel platform to maximize response rates and streamline reporting capabilities.
Acquia helps Mercedes-Benz builds an online market research community.
New solutions and services help businesses respond in real time to shifting customer preferences.
Tool helps businesses in their partner networks leverage brand influence on Facebook business pages.
The transaction will allow NICE to create a voice of the customer offering that combines direct, indirect, and inferred customer feedback.
Versions 4.0 of the SAP BusinessObjects solutions have real-time, social, and mobile capabilities.
A new study reveals greater demands for mobility and cloud-based applications.
Channel partners with five key competencies to account for majority of growth in U.S. SMB market over the next 24 months, says AMI
Sage ACT! Connect subscription service provides access and contact/calendar edits via popular smartphones including Android, Web browsers including Google Chrome and Safari, and tablets like the iPad.
Community links in promotional emails on the rise, Responsys report shows
The app matches inbound customer queries to relevant resolutions across multiple knowledge bases in the service cloud.
To spot customer changes before it's too late, customer interaction strategies must be continually monitored and updated
Why old-school advertising delivers the wrong message
IBM is cashing in on its Netezza, Coremetrics, and Unica deals by adding analytics products
Investments in monitoring social media rise but still lag customers' use of it
Smartphone trends demonstrate the need for an innovative strategy
SaaS revenue will surpass $21 billion by 2015
Early adopters must build trust and community
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