| Articles: Channel Management |
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Your challenge, in a lot of ways, is to infuse what you do with humanity.
Front Office,
Posted 22 Sep 2010
The steps you must take in an increasingly collaborative world.
Viewpoints,
Posted 22 Sep 2010
Overtone's enhanced OpenMic product offers a hybrid text-analysis engine.
Daily News,
Posted 15 Sep 2010
Tight budgets and heightened expectations combine to pose a challenge.
The Tipping Point,
Posted 14 Sep 2010
You don't want social CRM. You want integrated customer intelligence.
Viewpoints,
Posted 02 Sep 2010
ICentera, a provider of sales enablement solutions, releases a specialized product designed for channel partners.
Daily News,
Posted 31 Aug 2010
Magic Quadrant for CRM Multichannel Campaign Management '10: Microsoft and Portrait Software are in, Infor CRM Epiphany and Market2Lead are out.
Daily News,
Posted 31 Aug 2010
An Accenture in-depth survey reveals that while customer service investments in the two industries may be up, consumers remain less than thrilled with their experiences.
Daily News,
Posted 31 Aug 2010
The veteran in this year's class, Open Text knows that customers consume content
Magazine Features,
Posted 24 Aug 2010
With the purchase of CoTweet, email marketing specialist ExactTarget is ready to deliver results
Magazine Features,
Posted 24 Aug 2010
For small businesses looking to connect, BatchBlue Software has some connections of its own.
Magazine Features,
Posted 24 Aug 2010
A standout in the vast arc of social listening, Radian6 allows users to take a first step toward engagement
Magazine Features,
Posted 24 Aug 2010
The analytics specialist launches ClickFox Pulse, an analytics dashboard to capture the "pulse" of customers' experiences.
Daily News,
Posted 19 Aug 2010
In what one industry analyst calls a "good move and a very good choice," IBM expands its content management and business workflow capabilities by purchasing data-capture vendor Datacap.
Daily News,
Posted 18 Aug 2010
A single response is no longer sufficient, says Engage! author Brian Solis.
Insight,
Posted 11 Aug 2010
Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now.
Insight,
Posted 11 Aug 2010
CRM Evolution '10 — Day 2: Ovum research analyst Ian Jacobs envisions the future of location-based customer interactions.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 2: Four of the industry's top CRM executives square off for the first time ever to share perspectives on the ever-changing world of CRM.
Daily News,
Posted 07 Aug 2010
CRM Evolution '10 — Day 1: "Social will be like air in 2011," says Altimeter Partner Ray Wang in presenting the top use cases for social CRM.
Daily News,
Posted 07 Aug 2010
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Companies: Channel Management
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