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Articles: Channel Management
The right incentive programs and management can make a world of difference.
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
USCG turns to Avaya for its centralized service desk in St. Louis.
Analytics add power to the company's SaaS-based help desk and customer support app.
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Document management tools allow teams to access, store, and collaborate content from the public or private cloud.
Free reports powered by GoodData illustrate opportunities to improve lead flow.
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Voxeo Connect offers resellers and system integrators new revenue opportunities and a competitive edge.
Joint solution offers enhanced social media monitoring and analytics
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Collaboration enables companies to transform customer feedback into actionable insight.
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