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Articles: Channel Management
Two software companies team up to give businesses a more comprehensive look into consumer feedback.
New action tools help improve and grow business locally, nationally, and globally.
New application delivers pre-built marketing dashboards for closed-loop insight.
New Describe Targets function provides marketers with easier, faster access to essential information about consumers.
The company introduces collaboration solutions to improve care coordination, patient interaction, and remote/home-based patient care.
SAS acquisition brings advanced analytics to the digital advertising industry.
The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
New deals are forged with Badgeville and Simply Measured.
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
The partnership brings together live chat, social community platform, and knowledge base technologies.
Ideal for any B2B, B2C and C2C online community, Web site, or contact center, utribo's solution works with any browser on any laptop or desktop PC.
Gripevine lets consumers post complaints and have them brought to the company for resolution.
AddShoppers lets retailers see which social media users respond to which campaigns.
The alliance bolsters Deloitte's reach into the cloud.
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
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