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Articles: Channel Management
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
The solution is a comprehensive outsourced chat offering for car dealerships.
Integrated social application brings customer conversations about products and services into social media campaigns.
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
New chat application allows online businesses to have proactive, personalized interactions with customers.
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
Enterprise Customer Management and Enterprise Service Fulfillment solutions complement Amdocs' existing enterprise charging and billing offering.
The company's Web-based helpdesk solution now comes with enhanced collaboration features.
Combining strengths expected to provide a comprehensive set of multichannel supporter engagement solutions to nonprofits of all sizes.
The partnership extends Touchstone's offerings to include integrated sales effectiveness automation based on TAS's Dealmaker software.
The right incentive programs and management can make a world of difference.
The new product suite offers a comprehensive set collaboration capabilities for consumer-oriented mobile devices.
The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
USCG turns to Avaya for its centralized service desk in St. Louis.
Analytics add power to the company's SaaS-based help desk and customer support app.
Data analytics and strategy consultancy strengthens Social Customer Insights solution
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