Salesforce's new Database.com will be available across mobile devices, languages, and platforms.
Daily News,
Posted 07 Dec 2010
Stronger integration of customer data, online customer service, and company brand values seen as critical for turning large B2C call centers into revenue generators.
Daily News,
Posted 07 Dec 2010
As social and mobile technologies transform shopping, retailers embrace innovative strategies for using customer conversations to stay close to consumers.
Daily News,
Posted 06 Dec 2010
A recent partnership between three software companies aims to bridge the gap between sales, marketing, and CRM.
Daily News,
Posted 06 Dec 2010
Verint's Customer Interaction Analytics portfolio includes text and sentiment analytics.
Daily News,
Posted 06 Dec 2010
Taking action on feedback collected through social media, mobile, and text analytics are at the top of the list.
Daily News,
Posted 02 Dec 2010
Magic Quadrant for Web Content Management '10: With the mobile Web rising in importance, veterans Oracle, Open Text, and Autonomy share space with upstarts SDL, Sitecore, and FatWire.
Daily News,
Posted 01 Dec 2010
With its latest release of Customer Process Manager, Pegasystems aims to make customer interactions more meaningful and customer feedback more actionable.
Daily News,
Posted 30 Nov 2010
As consumers become more and more connected, even leading companies are struggling to keep up.
Daily News,
Posted 30 Nov 2010
eGain Social Experience Suite enables agents to move heated customer debates from social networking sites like Facebook and Twitter to private interaction channels
Daily News,
Posted 30 Nov 2010
RightNow CX for Facebook allows organizations to interact with consumers via Facebook from the agent desktop
Daily News,
Posted 30 Nov 2010
Rosetta Stone will be the first company to use Parature's new Facebook application
Daily News,
Posted 30 Nov 2010
The provider of enterprise communications announces OpenScape Fusion Social Media.
Daily News,
Posted 30 Nov 2010
Avaya Aura Contact Center creates a collaborative space for agents, customers, and experts using Session Initiation Protocol (SIP)-based communications.
Daily News,
Posted 16 Nov 2010
A cloud-based solution promises to eliminate contact center "whispers."
Daily News,
Posted 16 Nov 2010
Marrying a variety of voice-of-the-customer approaches, David's Bridal tries measuring sentiment among social media-savvy brides.
Secret of My Success,
Posted 04 Nov 2010
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
REAL ROI,
Posted 04 Nov 2010
With Unica's marketing software, Sears Holdings gains some newfound customer intelligence.
REAL ROI,
Posted 04 Nov 2010
Virtual agents, deemed the new "concierge" of the Internet, help customers navigate through ever-increasing Web site complexities.
Magazine Features,
Posted 04 Nov 2010
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