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Articles: Channel Management
NICE Engage brings more multichannel capabilities and management tools to contact centers. (Featured on SpeechTechMag.com.)
Innovations with Guided Paths provide step-by-step, contextual guidance for self-service consumers and contact center agents. (Featured on SmartCustomerService.com.)
Customer service agents using SAP Cloud for Customer can now engage people on chat apps like WeChat and Viber. (Featured on SmartCustomerService.com.)
New features in its latest quarterly update include a new campaign automation builder and a content pack for Microsoft Power BI.
Vidyo's video communications platform is now available to Genesys customers through an integration with the Genesys omnichannel customer experience platform. (Featured on SmartCustomerService.com.)
Veeva Medical CRM is designed to help improve key opinion leader engagement.
Marlin Equity Partners, a global investment firm, has acquired LiveOps Cloud Platform, a provider of cloud-based contact center technology. (Featured on SmartCustomerService.com.)
Accelerate for Dynamics CRM lets Microsoft users tap into InsidesSales' neuralytics engine to guide salespeople.
Genband's platform augments SAP customer engagement solutions with advanced real-time communications capabilities.
Bright Pattern updated its call center software that extends Zendesk's cloud-based customer service platform with omnichannel cloud contact center capabilities. (Featured on SmartCustomerService.com.)
AZuqua for Customer Success integrates data and workflows from disparate CRM, marketing automation, service, and support applications.
Integrated solution enables companies to jump start their mobile initiatives.
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
Hearsay Mail combines marketing automation with a personal human touch to help advisors build and deepen client relationships.
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Digital Natural Assist platform allows companies to adapt to today's mobile-first, multichannel customer.
MailChimp Pro offers advanced data analysis and optimization features for email campaigns.
The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
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