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Articles: Channel Management
The move brings Interactions further into the social media analytics realm. (Featured on SmartCustomerService.com.)
Faster data processing and new analytics help users further increase channel sales.
Bright Pattern has launched applications, including screen pop and a chatbot API, on the ServiceNow platform. (Featured on SmartCustomerService.com.)
Guide delivers collective knowledge and machine learning technology for customer service. (Featured on SmartCustomerService.com.)
The partnership between Lotame and SintecMedia enables local TV to offer dynamic audiences to clients.
With Liquid Content, marketers can assemble content and publish it seamlessly to devices, apps, social channels, and websites.
Brandlive has added customization, social simulcasting, and expanded reporting to its platform for live video management.
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Sprinklr has expanded from social media management into customer experience management with extensions of its Experience Cloud for marketing, advertising, research, care, and commerce.
Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.
The partnership will help companies assess their digital marketing investments
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
UX Performance Center uses artificial intelligence and advanced algorithms to provide recommendations in real time for optimizing customer journeys.
Pivot performs deep campaign analysis for mobile marketing performance.
The latest version of Confirmit's Horizons analytics platform adds new text analytics capabilities. (Featured on SmartCustomerService.com.)
New offering uncovers insight from customer channel engagements.
Advertisers can now use Kantar Shopcom's database of 300 million U.S. customers for targeting across the marketing ecosystem.
Call tracking and analytics provider brings call-tracking capabilities to SMS
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
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