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Articles: Channel Management
New features of Verint EFM make it easier to launch and manage customer surveys across multiple platforms.
Hearsay Mail combines marketing automation with a personal human touch to help advisors build and deepen client relationships.
Satisfaction Prediction uses machine learning to identify which customer interactions are at risk of turning bad in real time. (Featured on SmartCustomerService.com.)
The partnership will result in the integration of Lionbridge's translation solutions and Sitecore's customer experience management platform.
Digital Natural Assist platform allows companies to adapt to today's mobile-first, multichannel customer.
MailChimp Pro offers advanced data analysis and optimization features for email campaigns.
The integration of OpenText and SAP hybris lets companies manage digital assets across service, sales, and marketing.
Audience Connector links Facebook users to their email addresses so marketers can target them.
Taplytics Big Query helps companies learn more about their mobile app users.
New features allow users to manage customer contacts, marketing campaigns, and associated reports.
Act-On Software has released an enterprise version of its marketing automation platform.
LiveHive SmartPath delivers email sequencing and reports on a single platform.
Behavioral email capabilities expand Kahuna's market footprint beyond mobile marketing automation (MMA) and into adjacent markets
Sprinklr will provide its software platform for Deloitte Digital clients to deliver a unified view of the consumer and to improve customer experiences across channels.
Workstreampeople's communication and dialogue management platform gets an overhaul.
The partnership integrates LiveRamp's data onboarding and cross-device recognition into Conversion Logic's media attribution platform.
Separate but specialized support teams are replacing traditional outsourcing. (Featured on SmartCustomerService.com.)
Traditional contact centers need to give way to omnichannel engagement centers. (Featured on SmartCustomerService.com.)
Follow-Up Emails lets users automatically resend email to contacts who haven't opened an initial email.
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