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Articles: Channel Management
VCC Global uses local connectivity and language translation to provide worldwide customer and employee engagement.
New integration automatically ranks and routes leads by likelihood to close.
Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products.
Marketers can now extend integrated multichannel campaigns to their mobile app audience through the Teradata-Urban Airship integrated solution.
New solutions let users deliver personalized experiences that bridge offline and online in retail, product fulfillment, and customer support.
New integration allows brands to build out their presence on Pinterest.
In a multichannel-obsessed world, it's not all about the latest and greatest technology. Does your company need to go back to basics? (Featured on SmartCustomerService.com.)
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
New API connects brands, chat applications, and service platforms for customer engagement.
Intelliverse's new Email Tracker lets sales and marketing know when to follow up with customers and prospects.
New customer engagement platform provides persistent contextual engagement across digital channels.
New solution translates voice of the customer and market research programs.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.
Noble expands the functionality of its Maestro contact center manager portal.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
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