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Articles: Channel Management
Experience Hub 2.0 helps companies understand the why behind customer data.
New integration provides marketers a real-time view through conversions for inbound calls.
New constituent relationship management technology will tie email to other communications and the larger constituent record.
Nonprofit Success Pack helps nonprofits with advancements in campaign management, donor management, constituent leveling, and more.
AgilOne's Customer Data and Engagement Hub to help marketers integrate and analyze data from multiple sources.
Engagement-Based Loyalty seeks to help companies increase customer lifetime value and brand advocacy.
Zyme now integrates with Qlik Sense to deliver robust channel visibility on any device.
[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels for the telecommunications industry. (Featured on SmartCustomerService.com.)
Aria Crescendo is a cloud-based monetization platform that enables multidimensional customer choice.
The integration brings additional omnichannel capabilities to Microsoft Dynamics CRM users.
Scenario Analyzer helps enhance customer journey analytics with business intelligence. (Featured on SmartCustomerService.com.)
Invoca Enterprise helps marketers analyze hundreds of data points in real time to automatically shape the customer experience during the call and in future interactions in any channel.
The Astute Social mobile app enables real-time monitoring and engagement on social media via mobile devices.
ActionCX from MaritzCX turns customer feedback into insights that can drive company-wide change.
Ytel's message360° API provides Zoho CRM customers with multichannel capabilities. (Featured on SmartCustomerService.com.)
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
The consulting firm in a new report said that omnichannel customer service will not be an option by 2020.
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
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