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Articles: Channel Management
The new release of CTIntegrations' web client solution enhances agent and customer collaboration, search functionality, and reporting.
Sprinklr has expanded from social media management into customer experience management with extensions of its Experience Cloud for marketing, advertising, research, care, and commerce.
Across the globe, channel partners hold an estimated $1.5 trillion worth of unsold products at any given time. Getting timely, decision-grade channel data—including a clearer view of end customers—can uncover new ways to boost product sales, translating into millions of dollars in additional revenue.
The partnership will help companies assess their digital marketing investments
The latest version of Pyze's flagship platform brings advanced capabilities for cross-app aggregation, third party integrations, and personalization.
UX Performance Center uses artificial intelligence and advanced algorithms to provide recommendations in real time for optimizing customer journeys.
Pivot performs deep campaign analysis for mobile marketing performance.
The latest version of Confirmit's Horizons analytics platform adds new text analytics capabilities. (Featured on SmartCustomerService.com.)
New offering uncovers insight from customer channel engagements.
Advertisers can now use Kantar Shopcom's database of 300 million U.S. customers for targeting across the marketing ecosystem.
Call tracking and analytics provider brings call-tracking capabilities to SMS
RedPoint's customer data platform helps companies engage with consumers using their own profiles.
Act-On's Adaptive Journeys introduces a predictive engagement engine to help marketers personalize contacts.
The new version of Jahia's A/B testing and personalization solution gives digital marketing teams more autonomy to optimize campaigns, landing pages, and content.
Decisioning Platform empowers retailers to manage data and generate audiences across channels.
New site audit and local search capabilities pinpoint opportunities to accelerate organic search revenue and improve content quality and performance.
Synchronoss' new messaging platform enables tier-one service providers with advanced messaging and commerce capabilities across platforms.
Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.
Users can create surveys once and deploy them across multiple channels.
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