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Articles: Channel Management
The platform is expanded to include more reporting, scripting, and integrations.
Plug-in lets retailers incorporate Pinterest into their social commerce strategies to extend brand interactions and drive traffic.
StrongMail's referral marketing platform now allows consumers to share images via Pinterest.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Company adds Zoho Projects for iPhone, Zoho CRM, and Zoho Docs for Android.
The customer interaction ecosystem delivers features that improve business performance.
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
The solution can identify and predict customer, service, and operational trends in voice over IP (VoIP) networks, contact centers, and unified communications infrastructures.
Spaces by Moxie brings internal collaboration and external communication channels into a single suite.
Freshdesk has upgraded its online help desk app with new email and reporting features.
The new integration simplifies the update process displaying MailChimp subscriber information in the Zendesk interface.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
Comprehensive relationship management solution enhances member engagement.
The application promises to improve performance and reduce costs across the customer lifecycle.
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
New analytics feature gives companies direct visibility into how customers use self-service content
The Spring 2012 version of Student Recruitment Manager features more social and mobile capabilities.
The mobile phone service provider is the first to deploy Genesys Social Engagement to automate and integrate social media interactions through its customer service operations.
Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
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