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| Articles: Channel Management |
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Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Daily News,
Posted 02 May 2011
The solution combines many social media and customer service tools in a single offering.
Daily News,
Posted 27 Apr 2011
The new software solution combines analytics, interaction automation, and personalization across channels.
Daily News,
Posted 19 Apr 2011
While some solutions are free, marketers sacrifice time and rich analysis
Magazine Features,
Posted 15 Apr 2011
Active Endpoints leads a new wave of companies consumerizing SaaS through user-driven customizations.
Daily News,
Posted 15 Apr 2011
Heroku partners with Accenture, Pivotal Labs, and more than 50 other companies to deliver cloud solutions.
Daily News,
Posted 13 Apr 2011
The integration aims to improve communication across organizations.
Daily News,
Posted 07 Apr 2011
Contact center software enhancements support mobile and multimedia customer interactions.
Daily News,
Posted 05 Apr 2011
Astute SRM helps companies increase customer engagement, optimize social business processes, and drive innovation.
Daily News,
Posted 30 Mar 2011
Forrester Research determined that many companies are planning to invest heavily in WCM with plans to use other technologies in conjunction.
Daily News,
Posted 28 Mar 2011
Technology and strategy convert customer interactions into actionable insight
The Tipping Point,
Posted 17 Mar 2011
Analyst Nate Elliott recommends developing global outreach strategies through social media.
Daily News,
Posted 16 Mar 2011
New software and consulting service includes a "university," cloud analytics, and personalized shopping strategies.
Daily News,
Posted 14 Mar 2011
Survey pinpoints opportunities for consumers, retailers and brands in emerging approaches that leverage social networking to drive commerce.
Daily News,
Posted 10 Mar 2011
The Allegiance Engage platform is expected to help the top-ranked airline improve customer service even further.
Daily News,
Posted 09 Mar 2011
The new application will assist customers manage higher volumes of service issues through social media tools.
Daily News,
Posted 04 Mar 2011
New solution guides small companies through the set-up of customer outreach programs that use text messaging.
Daily News,
Posted 28 Feb 2011
Salesforce.com video tops the list of Beagle's first Short Tale Awards.
Daily News,
Posted 22 Feb 2011
Industry research underscores the immediate need for a consolidated, real-time view of information across all data sources.
Daily News,
Posted 18 Feb 2011
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