Suite integrates the Web, social, and mobile capabilities.
Daily News,
Posted 14 Jun 2011
Speakers urge companies to engage customers on their preferred channels, and with a set service mantra.
Daily News,
Posted 14 Jun 2011
Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
Daily News,
Posted 14 Jun 2011
Email is still the most effective way of reaching customers, but campaigns should also include the Web, SMS, social media, and other channels.
Daily News,
Posted 10 Jun 2011
Thirty-eight percent of U.S. banking customers are online-oriented and 18 percent are mobile-enabled, according to new research.
Daily News,
Posted 02 Jun 2011
CCC Loyalty View measures the amount of effort a customer has to expend to have his issue resolved.
Daily News,
Posted 27 May 2011
Intermarkets selected Xactly Express to improve sales visibility.
Daily News,
Posted 26 May 2011
Daily News,
Posted 25 May 2011
New study encourages marketers to adapt to "gamesmanship" culture of online commerce.
Daily News,
Posted 24 May 2011
Global contact center technology provider upgrades its remote and mobile management tool.
Daily News,
Posted 20 May 2011
Colloquy research finds that shrinking budgets are turning consumer extroverts into shrinking violets.
Daily News,
Posted 12 May 2011
The latest release allows enterprises to reshape customer loyalty through their customer service organizations.
Daily News,
Posted 12 May 2011
The company sees a large appetite among businesses for solutions offered on a fully hosted or software-as-a-service basis.
Daily News,
Posted 11 May 2011
The companies will jointly market and sell Verizon's Managed Mobility portfolio.
Daily News,
Posted 11 May 2011
Based on a powerful new platform, software includes advanced forms and workflow, analytics, ease-of-use advances for administrators, and iPad support.
Daily News,
Posted 11 May 2011
New solution will equip sales professionals with tools on the go.
Daily News,
Posted 10 May 2011
The Ifbyphone Widget integrates call handling, management, and other functionalities into the Zendesk platform.
Daily News,
Posted 04 May 2011
Fifty-two percent of Web-centric consumers are likely to abandon a brand after a negative online shopping experience.
Daily News,
Posted 04 May 2011
The solution turns real-time social media feedback into actionable opportunities.
Daily News,
Posted 04 May 2011
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