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Articles: Channel Management
Enhancements include Salesforce Connect, NPS Compare and Performance Compare Charts, role-based notifications, and upgrades to Business View.
The free offering promises to change the way small businesses manage their online marketing and reputation.
Interactive marketers can now access social profile and behavioral data within Responsys Interact Suite to orchestrate and optimize cross-channel marketing programs.
New bundled voice of the customer solutions help decrease the cost and complexity for customer experience professionals.
The mobile solution connects to SugarCRM in real time with a one-button interface for smartphones and tablets.
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
With the push of a "Smart Button" Genesys Mobile Engagement unlocks context, history, and live assistance capabilities for mobile applications.
Research finds consumers want future interactions with financial services companies to feel local and personal.
Live chat solution to connect dealers to car shoppers conducting vehicle research on Edmunds.com.
Technique links IVR interactions with caller satisfaction to pinpoint navigation pain points.
Web-Based service features eight tools to reach today's mobile consumers.
The company launches an optimized customer support widget for iOS and Android devices.
The platform is expanded to include more reporting, scripting, and integrations.
Plug-in lets retailers incorporate Pinterest into their social commerce strategies to extend brand interactions and drive traffic.
StrongMail's referral marketing platform now allows consumers to share images via Pinterest.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Company adds Zoho Projects for iPhone, Zoho CRM, and Zoho Docs for Android.
The customer interaction ecosystem delivers features that improve business performance.
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
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