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Articles: Channel Management
Social data provides basis for engagement strategy.
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Cloud-based collaboration service creates smart connections for leads and orders.
Attensity Pipeline powers real-time social media analytics and engagement.
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
The company guarantees improved customer experience, reduction in calls to contact center agents.
Concentric will add LiveOps Platform and applications to its product offering.
Upgrade includes candidate comparison feature, drag-and-drop widgets, and interactive icons
The beta release uniquely captures and visualizes how users navigate mobile sites.
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
Zoho CRM covers mobile options for iPad, iPhone, Android and browser users.
New Klout capabilities for Genesys Social Engagement provide companies with insight into customers with broad social influence.
Empathica's social media advocacy solution connects brands to the social graph by identifying brand advocates and mobilizing them to share positive experiences.
Internationalization features in latest version provide support for Japanese, Korean and Chinese.
Social media use in the contact center is projected to grow 22.9 percent this year.
The SaaS-based solution suite enables unified customer communications and contact center technology.
Webtrends Advanced Analytics is now certified for integration with SAP applications to provide rich insights into campaign effectiveness, commerce, and online customer service.
StrongMail is enhancing its cross-channel capabilities via integration with Velti's technology platform for mobile campaigns and two-way messaging.
Marketers can add a social word-of-mouth boost to all campaigns, create social promotions, and identify key social influencers to determine their impact on business results.
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