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Articles: Channel Management
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Cross-channel survey solution leverages mobile devices for increased response rates.
A new user interface and tighter integrations with other Aprimo products top the list of upgrades.
The new customer experience management solution promises highly reliable and actionable metrics.
New virtual assistant offering can pull in data from multiple sources to better help customers.
New innovations will deliver greater insight and efficiencies for market research and voice of the customer initiatives.
Integrated platform ensures consistent customer service across channels.
The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
Technology choices can fuel a company's success—or cement its failure.
Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.
A proliferation of removable data calls for comprehensive precautions.
Expanded relationship to target the SMB market for integrated contact center solutions in the cloud.
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Approved products must meet criteria based on customer engagement, analytics, and more.
Very few companies list their social media sites on their "Contact Us" pages.
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
Vendors partner to provide cloud-based, multichannel solution.
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