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Articles: Channel Management
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
Three steps for creating a winning sales environment.
Combination of Crimson Hexagon's ForSight Platform and Klout Scores allow customers to understand the impact of marketing and business programs with key individuals.
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
Find the best practice that works for you.
The product blends social media management and virtual assistant technologies.
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
A business thrives when all employees feel responsible for its success.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
A shift in corporate priorities calls for new strategies and a new title.
Businesses with an online presence need to proceed with caution.
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Companies today must deliver cohesive experiences across multiple touchpoints.
Despite excuses, catching up with other enterprises is only a matter of time.
UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
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