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Articles: Channel Management
Unified IP 7.1 includes new capability for compliance in proactive outbound outreach to mobile customers.
Despite efforts to proactively protect customer data, computer intrusions and online fraud are on the rise.
Approved products must meet criteria based on customer engagement, analytics, and more.
Very few companies list their social media sites on their "Contact Us" pages.
As social media customer service channels increase, companies can convert interactions to sales leads, product ideation, and reduced contact center costs.
Vendors partner to provide cloud-based, multichannel solution.
Next-generation platforms harness the power of the mobile phone and consumer preferences to intelligently facilitate conversations.
Unified social layer connects sales and marketing for stronger collaboration.
The partnership leads to a hosted Web chat solution that is completely integrated with Microsoft Lync.
Social data provides basis for engagement strategy.
Offering personalized and rewarding service requires up-to-date and accurate data shared across the enterprise.
Cloud-based collaboration service creates smart connections for leads and orders.
Attensity Pipeline powers real-time social media analytics and engagement.
Avaya delivers new and expanded applications for mobile, video, and social media interaction.
The company guarantees improved customer experience, reduction in calls to contact center agents.
Concentric will add LiveOps Platform and applications to its product offering.
Upgrade includes candidate comparison feature, drag-and-drop widgets, and interactive icons
The beta release uniquely captures and visualizes how users navigate mobile sites.
With more than 400 million Tweets per day, Salesforce Radian6 and Twitter provide companies with new opportunities to listen, engage and gain customer insight in real time.
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