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Articles: Channel Management
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
[24]7 Assist blends chat with big data and predictive capabilities.
Ten behaviors to reward and encourage in 2013.
Joint integration brings powerful communications and customer service capabilities across the enterprise.
Ancile's first cloud-based offering provides the right message to the right people at the right time.
DMG report outlines steps companies need to take to address issues on social media.
Five tips for a successful implementation.
Cloud-based tool gives businesses the flexibility and insight to proactively create personalized customer experiences.
Three steps for creating a winning sales environment.
Combination of Crimson Hexagon's ForSight Platform and Klout Scores allow customers to understand the impact of marketing and business programs with key individuals.
The new cloud solution offers a complete view of the customer for a more personalized customer experience.
Find the best practice that works for you.
The product blends social media management and virtual assistant technologies.
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
A business thrives when all employees feel responsible for its success.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
A shift in corporate priorities calls for new strategies and a new title.
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