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Articles: Channel Management
Features include real-time views of productivity and metrics.
Coordinate your data to gain a greater ROI.
New technology partners and solutions added to the long list of suppliers.
The live chat app is designed to help e-commerce retailers combat cart abandonment.
Enhancements are made to the chat and email functions; improved reporting is also included.
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
The solution brings together CRM data with multiple means of customer contact.
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
Maximizer CRM 12 Winter 2012 offers improved integration to mobile devices and other software.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
Parature now extends Microsoft Dynamics CRM with a customer portal, Web self-service, live chat, mobile, and social customer service.
[24]7 Assist blends chat with big data and predictive capabilities.
Ten behaviors to reward and encourage in 2013.
Joint integration brings powerful communications and customer service capabilities across the enterprise.
Ancile's first cloud-based offering provides the right message to the right people at the right time.
DMG report outlines steps companies need to take to address issues on social media.
Five tips for a successful implementation.
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