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Articles: Channel Management
Executives are most concerned about revenue growth, reducing costs.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
AnswerClick brings in natural language processing to the call center market.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
The new offering provides advanced routing of customer communications for cross-organizational response.
Confirmit MyMobile enables companies to launch tailored apps for feedback and research programs.
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Forrester report emphasizes need to manage increase in data to minimize security risks.
The patented technology is currently featured in VHT's Conversation Bridge product.
Enhancements enable businesses to create more personalized customer experiences.
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Will you fight for your name?
The partnership expands brands' ability to use consumer-generated content.
An age of online meetings calls for new sales skills.
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
Four reasons these apps fail and what you can learn from them.
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