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Articles: Channel Management
Virtual assistants may differ in their capabilities, but their intent is to help manage data and applications on personal devices. They need to be multichannel and project business rules consistently across those channels.
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
Six steps to putting a positive spin on a potential business disaster.
Tips for easing a CRM system switch.
Marketing platform transforms social marketing from "Likes" to lifetime value.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Executives are most concerned about revenue growth, reducing costs.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
The comprehensive suite of CRM solutions is designed for sharing information across platforms and departments.
The company partners with SoCoCare to deliver proactive social media solution for contact centers.
AnswerClick brings in natural language processing to the call center market.
Guests are invited to share reviews on TripAdvisor during the survey process, and the hospitality companies are alerted to new reviews as they are posted.
The new offering provides advanced routing of customer communications for cross-organizational response.
Confirmit MyMobile enables companies to launch tailored apps for feedback and research programs.
New enhancements add better campaign management, mobile and social capabilities, analytics insights, and content management.
Forrester report emphasizes need to manage increase in data to minimize security risks.
The patented technology is currently featured in VHT's Conversation Bridge product.
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