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Articles: Channel Management
The product blends social media management and virtual assistant technologies.
An IBM study finds that more than three quarters of business leaders are struggling to incorporate social media into their daily work lives.
A business thrives when all employees feel responsible for its success.
Multichannel customer communications platform enables organizations to mitigate risks and meet compliance requirements.
SAP 360 Customer solution leverages in-memory computing, cloud, mobility, and collaboration tools.
Latest mobile solution adds voice recognition, reduces customer effort, and increases answer accuracy.
A shift in corporate priorities calls for new strategies and a new title.
Businesses with an online presence need to proceed with caution.
Sapient EngagedNow delivers multichannel customer experiences through a unified platform.
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Companies today must deliver cohesive experiences across multiple touchpoints.
Despite excuses, catching up with other enterprises is only a matter of time.
UpSync adds a custom form builder that drives field staff's ability to gather critical data in customer conversations.
Social networking giant XING and US Airways are among the enterprises using the cross-channel messaging solution to foster more conversational customer interactions and improve engagement.
The partnership has led to two new modules for CRM, Social Commerce Advisor and Insight for Social Commerce.
Cross-channel survey solution leverages mobile devices for increased response rates.
A new user interface and tighter integrations with other Aprimo products top the list of upgrades.
The new customer experience management solution promises highly reliable and actionable metrics.
New virtual assistant offering can pull in data from multiple sources to better help customers.
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