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Articles: Channel Management
New features are designed to increase community engagement and improve message relevancy with customers and employees.
Will you fight for your name?
The partnership expands brands' ability to use consumer-generated content.
An age of online meetings calls for new sales skills.
The company expands multichannel offering with Universal Queue, new agent interface, true inbound and outbound blending, and an API-driven cloud ecosystem.
Four reasons these apps fail and what you can learn from them.
Contact center forecasting, capacity planning, and analysis product suite enhanced to reduce costs and improve customer service.
Features include real-time views of productivity and metrics.
Coordinate your data to gain a greater ROI.
New technology partners and solutions added to the long list of suppliers.
The live chat app is designed to help e-commerce retailers combat cart abandonment.
Enhancements are made to the chat and email functions; improved reporting is also included.
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
The solution brings together CRM data with multiple means of customer contact.
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
Maximizer CRM 12 Winter 2012 offers improved integration to mobile devices and other software.
BT Contact upgrades help organizations address changing customer expectations driven by digital communication channels such as social media, Web chat, and video.
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