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Articles: Channel Management
Solution includes natural language, voice payments and speech analytics.
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
Real-time intelligence enables organizations to capitalize on increasing mobile usage.
The solution proactively engages Web visitors over the channel of their choice.
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
Webalo's self-service platform will be included in the Symantec Sealed Program, which provides security and management for enterprise mobility apps.
Enterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support.
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
The contact center solution incorporates text analytics.
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
Unique capabilities enable companies to create solutions for both inbound and outbound interactions.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
The platform combines interaction analytics and transaction analytics for insights into the complete cross-channel customer journey.
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