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Articles: Channel Management
App developers, business users, and FICO partners can create, customize, and deploy analytic services featuring real-time, mobile customer engagement.
Focus on business outcomes driven by information and intelligence.
Unique capabilities enable companies to create solutions for both inbound and outbound interactions.
New Customer Engagement as a Service brings social media marketing, mobile integration, and customer analytics to a single platform.
The platform combines interaction analytics and transaction analytics for insights into the complete cross-channel customer journey.
Voice-based marketing automation platform adds critical call tracking data piece to marketing analytics puzzle.
The real-time translation platform helps companies extend community solutions to global markets.
New offering combines text discovery and sentiment analysis with the power of predictive analytics
Look at collection interactions as an opportunity.
Marketing automation, analytics remain in high demand.
Enterprises that align internally are the ones primed for success.
Moxie integrates with Lync to deliver unified customer communications for contact centers.
Despite the highly connected world we live in, some well-known companies are bucking the trend and becoming decidedly more disconnected from their customers.
New technology enables companies to close deals faster and satisfy compliance issues—all while cutting costs.
Here's what you need to know about the new Internet landscape.
BCC Dropbox, Zoho LiveDesk, Custom Related Lists, and MailMagnet for Mobile round out the new features.
The funding will go to support growth of the company's advertising and Web site optimization platforms.
Virtual assistants may differ in their capabilities, but their intent is to help manage data and applications on personal devices. They need to be multichannel and project business rules consistently across those channels.
New Touchpoint Toolkit extends large-scale interaction and analytics throughout the customer lifecycle.
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