The new release features a simplified interface and enhanced broadcast capabilities for social media, text messaging, and RSS feed integration.
Daily News,
Posted 11 Jan 2012
Spanlink customers will benefit from Altitude uCI Campaign Scripting and Agent Desktop tools.
Daily News,
Posted 09 Jan 2012
USCG turns to Avaya for its centralized service desk in St. Louis.
Daily News,
Posted 05 Jan 2012
Analytics add power to the company's SaaS-based help desk and customer support app.
Daily News,
Posted 04 Jan 2012
Data analytics and strategy consultancy strengthens Social Customer Insights solution
Daily News,
Posted 03 Jan 2012
Document management tools allow teams to access, store, and collaborate content from the public or private cloud.
Viewpoints,
Posted 23 Dec 2011
Free reports powered by GoodData illustrate opportunities to improve lead flow.
Daily News,
Posted 15 Dec 2011
Confirmit Mobile Survey On-Demand Application (SODA) provides real-time results; enables companies to engage customers at the point of the experience
Daily News,
Posted 14 Dec 2011
Voxeo Connect offers resellers and system integrators new revenue opportunities and a competitive edge.
Daily News,
Posted 13 Dec 2011
Joint solution offers enhanced social media monitoring and analytics
Daily News,
Posted 12 Dec 2011
Cloud-based subscription software enables SMBs and departmental buyers to see benefits within weeks.
Daily News,
Posted 09 Dec 2011
New capabilities enhance the company's SaaS-based help desk and customer support offerings.
Daily News,
Posted 08 Dec 2011
One of the firms to pilot LP Marketer experienced incremental lifts of 16 percent in online conversions and 7 percent in average order values.
Daily News,
Posted 07 Dec 2011
New Contact Center Solutions deliver social media monitoring and enable agents to serve customers from anywhere using any device.
Daily News,
Posted 05 Dec 2011
Average call wait times were 139 percent higher for the top 25 retailers on those two days than normal.
Daily News,
Posted 02 Dec 2011
RightNow CX for Facebook and RightNow Mobile now includes natural language search capabilities.
Daily News,
Posted 01 Dec 2011
Collaboration enables companies to transform customer feedback into actionable insight.
Daily News,
Posted 01 Dec 2011
New email marketing platform features templates and a campaign builder.
Daily News,
Posted 25 Nov 2011
The company's new professional services automation (PSA) solution includes many new features that benefit IT support companies.
Daily News,
Posted 25 Nov 2011
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