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Articles: Channel Management
The company will change its name to Brand.com to demonstrate its power to protect brands' online reputations.
Forrester urges firms to tailor their CX approach to connected customers.
New real-time voice of the customer data analysis tool draws insight from questions posed on digital channels.
The company updates its multiplatform mobile solution for Microsoft Dynamics CRM.
The company makes its social media management platform available on any mobile device.
Strategic partnership will optimize customer experience management across structured and unstructured data.
The cloud-based solution gives insight into every customer contact regardless of channel or operational system.
Customers are increasingly choosing the Internet instead of making phone calls. Here's what enterprises can do to evolve their Web solutions to better serve customers and create integrated support experiences.
Cloud-based help desk solution brings actionable insight to customer support managers.
The platform helps companies assess the impact of social marketing and identify influence segments.
Free tool allows marketers to monitor activity across mobile device types.
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Subscription-based Retina-X Studios ups mobile sales conversions by 20 percent.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
The application delivers a unified view of customer behavior across devices.
The company will enhance its iService customer interaction suite with a live chat function.
Differentiate your business with this vital software.
The Dialog Suite lets companies improve interactions with customers.
Browse Manager triggers personalized, omnichannel campaigns, enabling brands to capture the moment and convert browsers into buyers.
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