The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
Daily News,
Posted 21 Feb 2012
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
Daily News,
Posted 17 Feb 2012
New deals are forged with Badgeville and Simply Measured.
Daily News,
Posted 16 Feb 2012
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
Daily News,
Posted 15 Feb 2012
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
Daily News,
Posted 15 Feb 2012
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
Daily News,
Posted 15 Feb 2012
The partnership brings together live chat, social community platform, and knowledge base technologies.
Daily News,
Posted 14 Feb 2012
Ideal for any B2B, B2C and C2C online community, Web site, or contact center, utribo's solution works with any browser on any laptop or desktop PC.
Daily News,
Posted 09 Feb 2012
Gripevine lets consumers post complaints and have them brought to the company for resolution.
Daily News,
Posted 09 Feb 2012
AddShoppers lets retailers see which social media users respond to which campaigns.
Daily News,
Posted 09 Feb 2012
The alliance bolsters Deloitte's reach into the cloud.
Daily News,
Posted 08 Feb 2012
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Daily News,
Posted 07 Feb 2012
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Daily News,
Posted 07 Feb 2012
The solution is a comprehensive outsourced chat offering for car dealerships.
Daily News,
Posted 01 Feb 2012
Integrated social application brings customer conversations about products and services into social media campaigns.
Daily News,
Posted 01 Feb 2012
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, and phone.
Daily News,
Posted 31 Jan 2012
Small business can now create Android apps that drive customers right to their door, thanks to the interactive map feature found in Andromo App Maker for Android.
Daily News,
Posted 30 Jan 2012
New chat application allows online businesses to have proactive, personalized interactions with customers.
Daily News,
Posted 25 Jan 2012
Enterprise campaign management solution adds continuous testing and real-time optimization, Google Analytics-style data visualizations, improved mobile support, and delivery performance.
Daily News,
Posted 25 Jan 2012
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