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Articles: Channel Management
The Zappix solution includes visual IVR and multichannel self-service access to customer service for utility customers
Webtrends Explore and Webtrends Lifetime Streams provide digital executives with new capabilities to better understand consumer behaviors and take action.
The acquisition expands Amdocs' customer experience portfolio into the network domain to manage customer experiences across both networks and IT. (Featured on SmartCustomerService.com.
The partnership between SmartFocus, Scribe, and Microsoft enables greater marketing personalization.
New Nimble Contacts widget for HootSuite enables business teams to access customer and prospect data right from within the social media monitoring app.
In a world where so much attention is placed on technology, we shouldn't lose sight of the human element.
Multichannel customer experience analytics in ForeSee cx360 provide visibility and benchmarking across touch points.
Channel and Trade Audit enables consumer goods companies to anticipate evolving market trends and drive growth.
Server-to-Server integration sets new bar for data-driven cross-screen advertising.
The new CorvisaCloud boasts several new features and deep Salesforce.com integration.
CRM integration provides version 2 users with better visibility into customer purchases and allows them to feed actionable insights back into a CRM platform.
The expanded practice includes contact center and unified communications platforms from Cisco, Avaya, Salesforce.com, and Genesys.
15 tips for making sure it does.
Five9's acquisition of SoCoCare strengthens its position in social and mobile customer care.
Interactive Intelligence's partnership with OrgSpan leads to a social customer service and enhanced directory offering.
Medallia Mobile 2 offers many new features to foster customer engagement across an organization.
Telerik Sitefinity CMS now comes with inline editing, an HTML5-based module for Google Analytics, and a dynamic administration dashboard.
Conversation Analytics tracks what happens on the call and extracts marketing and sales data.
New InteractionStore helps Message Studio clients understand customer context and adapt marketing campaigns in real time.
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