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Articles: Channel Management
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
The companies launch a new visual IVR solution for cloud contact centers.
The product allows for greater independence when navigating Web sites.
Redesigned windows and user interfaces cap the company's move to mobile.
Increase sales reps' productivity by setting clear goals and letting them track their progress.
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Solution includes natural language, voice payments and speech analytics.
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
Real-time intelligence enables organizations to capitalize on increasing mobile usage.
The solution proactively engages Web visitors over the channel of their choice.
Insight uses big data and analytics to uncover business intelligence.
Unified dashboards and mobile additions deliver cross-channel analytics.
The solution brings visitor feedback to life with video replays of real mobile sessions.
Acquisition adds social commerce capabilities to help deliver omnichannel customer experiences.
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
Webalo's self-service platform will be included in the Symantec Sealed Program, which provides security and management for enterprise mobility apps.
Enterprise-ready features include expanded computer recording capabilities, unified user interface, and broader language support.
Campaign analytics solution provides real-time, actionable business intelligence to improve response rates, reduce communications costs, and increase ROI.
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