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Articles: Channel Management
New product turns inactive email subscribers into active customers again.
Amazon topped the latest eChannel Retail Benchmark study after its mobile channels outperformed the brand's Web site.
Companies are tying KM systems into CRM solutions to maximize understanding and use of internal resources, but the process can be onerous.
New cloud-based platform puts data and insights at marketers' fingertips.
Dialer, ACD, and IVR are included in the product offering.
Adobe Campaign joins Adobe Marketing Cloud solutions.
The new version adds extensive mobile enhancements, new or upgraded features, a re-branded interface, and usability improvements.
Robust case management and accountability features are part of the upgrade.
Partnership provides availability of Jacada products to complement Cognizant's service offerings
Solution helps financial institutions implement social media campaigns with built-in workflows for compliance and archival.
Solution uses customer data to create a 360-degree view of a relationship based on account-level data, online and mobile banking activity, debit card and electronic bill pay usage.
Why companies are missing the consumer experience boat.
The pairing allows businesses to build and send targeted email marketing offers to their business leads and customers.
Newest features enable companies to manage user content across multiple social channels.
The app lets businesses unlock insights from social media and big data in 15 languages using sentiment analysis and entity extraction.
Yes/No Response allows Trumpia users to gain immediate feedback from their subscribers with 'Yes' or 'No' answers via mobile text.
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
The app makes self-service portals easier for companies to make and for customers to use.
The solution offers improved agent efficiency and case management through updates in service level agreements, automation, in-app mashups, Mobile Service Desk, and reporting.
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