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Articles: Channel Management
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Subscription-based Retina-X Studios ups mobile sales conversions by 20 percent.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
The application delivers a unified view of customer behavior across devices.
The company will enhance its iService customer interaction suite with a live chat function.
Differentiate your business with this vital software.
The Dialog Suite lets companies improve interactions with customers.
Browse Manager triggers personalized, omnichannel campaigns, enabling brands to capture the moment and convert browsers into buyers.
New offerings let businesses incorporate collaboration and gamification into their operations.
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
The companies launch a new visual IVR solution for cloud contact centers.
The product allows for greater independence when navigating Web sites.
Redesigned windows and user interfaces cap the company's move to mobile.
Increase sales reps' productivity by setting clear goals and letting them track their progress.
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Solution includes natural language, voice payments and speech analytics.
New mobile solutions include Rapid Response 311, Mobile Communities for Government, Government Social Command Center, and Platform Mobile Services for Government.
Google+ Pages are now manageable through Sprout's social media engagement, publishing, and analytics platform.
Real-time intelligence enables organizations to capitalize on increasing mobile usage.
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