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| Articles: Channel Management |
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Posts are integrated directly with TeamSupport tickets so support staff can keep up with discussion threads and customer communications.
Daily News,
Posted 13 Mar 2012
The monitoring platform includes real-time customer insight.
Daily News,
Posted 12 Mar 2012
Cribis enhances its online sentiment tracking and monitoring solution with three new features.
Daily News,
Posted 28 Feb 2012
New application identifies issues and lets companies take swift action to correct them.
Daily News,
Posted 28 Feb 2012
Enhancement includes improved email insights and timesaving features.
Daily News,
Posted 27 Feb 2012
Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Daily News,
Posted 24 Feb 2012
New add-on lets companies place a live click-to-chat link on their Facebook pages.
Daily News,
Posted 24 Feb 2012
Two software companies team up to give businesses a more comprehensive look into consumer feedback.
Daily News,
Posted 24 Feb 2012
New action tools help improve and grow business locally, nationally, and globally.
Daily News,
Posted 23 Feb 2012
New application delivers pre-built marketing dashboards for closed-loop insight.
Daily News,
Posted 23 Feb 2012
New Describe Targets function provides marketers with easier, faster access to essential information about consumers.
Daily News,
Posted 22 Feb 2012
The company introduces collaboration solutions to improve care coordination, patient interaction, and remote/home-based patient care.
Daily News,
Posted 21 Feb 2012
SAS acquisition brings advanced analytics to the digital advertising industry.
Daily News,
Posted 21 Feb 2012
The union will allow enterprises to drive real-time personalization and improve their digital measurement strategy.
Daily News,
Posted 21 Feb 2012
Virtual agents become a first point of entry for online marketing, sales, and support from multiple access points, including social media.
Daily News,
Posted 17 Feb 2012
New deals are forged with Badgeville and Simply Measured.
Daily News,
Posted 16 Feb 2012
The company's new focus includes product enhancements that center around mobility, hosted offerings, analytics, and databases.
Daily News,
Posted 15 Feb 2012
New relationship bolsters financial institutions' product offerings with social media and customer feedback data.
Daily News,
Posted 15 Feb 2012
New offering gives a centralized view of all competitive digital channel deployments with ready-to-use insights and analytics.
Daily News,
Posted 15 Feb 2012
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