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Articles: Channel Management
Boxever OneView and Engage are part of a new product suite targeted at retail and financial services.
Users can create surveys once and deploy them across multiple channels.
Delighted's new application lets users collect NPS data via the Web and text messaging.
Aspect Software has launched its new cloud-based customer engagement center, Via, available immediately in the United States, Australia, and New Zealand. (Featured on SmartCustomerService.com.)
Hitwise's additions give near real time insights into web traffic throughout the day.
Smart Poll combines active surveys with passive cross-device consumer behavioral measurement
CrowdCare's first U.S. patent covers customer care technology that configures software on electronic devices.
Growth Intelligence 2.0 provides a unified view across channels for a holistic understanding of user hehavior.
Platform offers crowdsourcing approach to offline data collection.
Jive Contact Center is a cloud-based application designed to increase efficiencies for incoming calls.
The Kustomer platform unifies customer data in one support platform. (Featured on SmartCustomerService.com.)
Mach10CRM lets users organize customer contacts and manage email in one mobile application.
NewVoiceMedia's Winter '17 release offers many new features and a simpler user interface. (Featured on SmartCustomerService.com.)
OpenText expands its Enterprise Information Management Platform.
Product enhancements increase ease of use, data visualizations, and CRM integrations.
Alight's latest addition to Channel Mix helps marketers manage their data.
Watson Virtual Agent allows businesses to build and deploy conversational agents. (Featured on SmartCustomerService.com.)
Altitude has partnered with HigherGround to develop a complete recording solution for contact centers. (Featured on SmartCustomerService.com.)
Maximizer CRM 2017 allows companies to manage the entire lifecycle of customer engagement, from acquisition through retention and expansion.
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