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Articles: Channel Management
Newest offerings include contact center solution for real-time engagement with patients and providers and mobile Physician Relationship Management app.
New API connects brands, chat applications, and service platforms for customer engagement.
Intelliverse's new Email Tracker lets sales and marketing know when to follow up with customers and prospects.
New customer engagement platform provides persistent contextual engagement across digital channels.
New solution translates voice of the customer and market research programs.
New solutions will provide relevant social data to customer service reps. (Featured on SmartCustomerService.com.)
PRC 3 of CCE Version 9 empowers agents with blended predictive dialing in an omnichannel universal queue.
Noble expands the functionality of its Maestro contact center manager portal.
The multichannel solution keeps customer interactions fluid and enables public negative conversations to go private. (Featured on SmartCustomerService.com.)
The partnership delivers cloud contact center, workforce optimization, and network connectivity solutions.
Customer insight and sharing tools are at the heart of the new Satmetrix NPX.
Expansion of V-Person with SMS expand the use of existing content through another popular channel.
The solution delivers marketing tools while adhering to HIPAA regulations.
The use of online channels for customer service are leading to greater satisfaction across the wireless industry.
GeoIP immediately serves localized content down to the ZIP code, without impacting speed or performance.
Six steps to address this costly challenge.
Evoq 8 introduces integration with cloud content repositories, real-time personalization, content analytics, and advocacy marketing capabilities.
New functionality allows for critical around-the-clock social media support.
Re-architect customers' journeys to deliver a unified brand experience.
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