Cloud-based help desk solution brings actionable insight to customer support managers.
Daily News,
Posted 13 Jun 2013
The platform helps companies assess the impact of social marketing and identify influence segments.
Daily News,
Posted 13 Jun 2013
Free tool allows marketers to monitor activity across mobile device types.
Daily News,
Posted 13 Jun 2013
The new solution offers a mobile app for supervisors, expands cloud ecosystem, and enhances multichannel capabilities.
Daily News,
Posted 12 Jun 2013
Subscription-based Retina-X Studios ups mobile sales conversions by 20 percent.
Daily News,
Posted 11 Jun 2013
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
Daily News,
Posted 03 Jun 2013
The application delivers a unified view of customer behavior across devices.
Daily News,
Posted 03 Jun 2013
The company will enhance its iService customer interaction suite with a live chat function.
Daily News,
Posted 03 Jun 2013
Differentiate your business with this vital software.
The Tipping Point,
Posted 01 Jun 2013
The Dialog Suite lets companies improve interactions with customers.
Daily News,
Posted 31 May 2013
Browse Manager triggers personalized, omnichannel campaigns, enabling brands to capture the moment and convert browsers into buyers.
Daily News,
Posted 30 May 2013
New offerings let businesses incorporate collaboration and gamification into their operations.
Daily News,
Posted 29 May 2013
Enhancements include the Real Time Management Dashboard and Conversations Workflow.
Daily News,
Posted 29 May 2013
The companies launch a new visual IVR solution for cloud contact centers.
Daily News,
Posted 29 May 2013
The product allows for greater independence when navigating Web sites.
Daily News,
Posted 29 May 2013
Redesigned windows and user interfaces cap the company's move to mobile.
Daily News,
Posted 28 May 2013
Increase sales reps' productivity by setting clear goals and letting them track their progress.
Viewpoints,
Posted 24 May 2013
New offerings look to help operations and customer service executives maximize revenue, customer loyalty, and cost containment.
Daily News,
Posted 22 May 2013
Solution includes natural language, voice payments and speech analytics.
Daily News,
Posted 22 May 2013
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