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Articles: Channel Management
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
LogMeIn expands omnichannel customer engagement with BoldChat 10.0. (Featured on SmartCustomerService.com.)
AbiliTec provides marketers with a single, current, and accurate view of consumers across channels.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
New capabilities include dynamic content optimization, vdeo, mobile, and location data.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Yesmail360i brings together technology, data, analytics, and campaign execution in one single sign-on solution.
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
The Brandify Mobile suite enables companies to connect with consumers at multiple touch points.
Bundles are delivered as unified communications as a service for contact center as a service. (Featured on .)
SAP Hybris Digital Documents by OpenText offers a unified platform for engaging digital content and communications.
SendRoll puts the predictive power of programmatic advertising to work for email marketing.
LiveRamp enables broader distribution of Adobe Marketing Cloud Audiences across addressable TV, mobile, and desktop channels.
Zaius' freemium behavioral marketing engine enables B2C marketers to optimize targeting on Google and Facebook.
InGenius Connector Enterprise 4.0 now provides telephony support in Salesforce.com Omni-Channel. (Featuredon SmartCustomerService.com.)
The new XC Logic platform gives insights into offline and digital media.
Customizable and mobile-optimized templates enable companies to create and launch content-driven digital experiences.
Avaya launched the Avaya Midmarket Cloud, containing the Powered by Avaya IP Office and OnAvaya-Google Cloud Platform solutions. (Featured on SmartCustomerService.com.)
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