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Articles: Channel Management
Advancements in the proposal and sales content management solution increase collaboration capabilities for RFPs and other content.
The consulting firm in a new report said that omnichannel customer service will not be an option by 2020.
CRMNEXT's new Vivid Journey and Autonoma Integration Designers are added to its cloud-based CRM platform.
Nexmo is working with AWS for SMS message delivery via Amazon Simple Notification Service.
ElegantJ BI enhances self-serve business intelligence tools in Version 4.3 of its Business Intelligence and Corporate Performance Management suite.
The vCards cloud platform enables video creation in less than a minute.
SAP Hybris Service Engagement Center incorporates classic and community-based customer service engagement, (Featured on SmartCustomerService.com.)
The Zyme channel data management platform delivers data across a cloud infrastructure.
Accenture Interactive will add strategy, implementation, and operational support to businesses using LINE to connect with customers.
Avaya Oceana is powered by the Oceanalytics customer journey insights tool. (Featured on SmartCustomerService.com.)
Only 3 percent of all companies can start a customer interaction on one channel and seamlessly move to another channel, while still maintaining all the context of the previous interactions. (Featured on SmartCustomerService.com.)
LogMeIn expands omnichannel customer engagement with BoldChat 10.0. (Featured on SmartCustomerService.com.)
AbiliTec provides marketers with a single, current, and accurate view of consumers across channels.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
New capabilities include dynamic content optimization, vdeo, mobile, and location data.
New capabilities enabled businesses to predict customer loyalty and leverage social media insights.
The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Yesmail360i brings together technology, data, analytics, and campaign execution in one single sign-on solution.
Sentiment has enhanced multichannel engagement capabilities by adding chat app integrations to its social customer service platform.
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