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Articles: Analytics
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
IAC is betting that Web self-service technology, specifically natural-language capabilities, will continue to mature.
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Many organizations have a long way to go before they achieve true business intelligence success.
The self-service mover has improved its efficiency, profits, and customer satisfaction.
Top businesses use some of these nine strategies to increase customer loyalty.
Companies must closely manage their customer relationships to guarantee that clients have instant access to the information, products, and services they seek.
Integrate project management and CRM.
Month 9: Recognition programs offset the tedium of data integration work.
Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
Britain's leading handbag and accessories designer lets customers put their own identity on the products they buy.
Common vocabulary and government advocacy lead the agenda.
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
Executives cite a lack of tools and policies to build and maintain customer relationships.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
Entertainment companies are putting the spotlight on targeted customer strategies to improve service, build loyalty, and grow wallet share.
Most companies will invest in CRM to spur revenue or customer loyalty, not as a way to cut costs.
Think beyond the upsell when evaluating next generation analytics strategies.
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