Depending on industry, such items as terms of delivery, service, and payment can account for more than half of margins.
CRM Featured News,
Posted 02 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
Industry observers expect portability to increase churn in 2004 as carriers iron out technical glitches and more consumers come off contract, enabling switching without financial penalty.
Viewpoints,
Posted 01 Mar 2004
The Service Leaders were selected based on a combination of weighted criteria, including revenue and revenue growth (last four complete quarters ended September 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Magazine Features,
Posted 01 Mar 2004
It is important to recognize that a knowledge base can help achieve multiple corporate goals.
Viewpoints,
Posted 16 Feb 2004
Forrester BPM TechRankings '04: The research firm reevaluates the top pure-play BPM vendors' products, separating process analysis capabilities and human workflow capabilities.
CRM Featured News,
Posted 10 Feb 2004
Knowledge must be managed to fully utilize corporate information and to provide a competitive edge. Unless information is captured for someone else to use again at a later date, learning, productivity, and innovation are stifled.
Experts on Call,
Posted 09 Feb 2004
Emerging software applications like profit optimization are cracking data's code and increasing sales revenue by realizing more profit from flat sales.
Viewpoints,
Posted 02 Feb 2004
A key to analytic CRM is the ability to provide predictive analysis.
Viewpoints,
Posted 02 Feb 2004
Insight,
Posted 02 Feb 2004
Analytics is increasingly a hot CRM trend, and vendors have been enhancing the tools that provide for wider deployments of predictive analytics capabilities with better results.
Magazine Features,
Posted 02 Feb 2004
Teradata and SAP AG have announced a partnership to deliver analytical solutions to specific vertical industries with high data-volume requirements.
CRM Featured News,
Posted 26 Jan 2004
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
CRM Featured News,
Posted 14 Jan 2004
Analytics developer SAS Institute this week unveiled plans to beef up its presence in the retail industry via the creation of new software solutions, along with the formation of two new units.
CRM Featured News,
Posted 14 Jan 2004
Mining data to develop insightful and actionable results effecting the bottom line in terms of improved efficiency and increased profitability requires a mix of statistical, programming, database, and business-process skill.
Viewpoints,
Posted 12 Jan 2004
Business Objects joins the ranks of Teradata and SAS Institute, first tier BI vendors providing enterprise reporting, ad hoc query and analysis, enterprise performance management, data integration, and analytic applications.
CRM Featured News,
Posted 08 Jan 2004
Hot Prospects,
Posted 02 Jan 2004
Gartner has presented its 10 must-do New Year resolutions for CIOs and IT Directors for 2004; MicroStrategy has announced that Trenitalia has deployed the MicroStrategy Business Intelligence Platform to analyze railroad ticket sales data; and Sharper Image has selected Coremetrics to provide detailed analysis of customer and visitor behavior on SI's Web site.
CRM Featured News,
Posted 02 Jan 2004
Informatica's analytics solution gives HPshopping.com deep visibility into the effectiveness of promotions and other sales activity, as well as the ability to quickly act on anything that may cause sales to drop.
REAL ROI,
Posted 02 Jan 2004
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