Begin to better manage the pipeline by using metrics on a consistent basis.
Benchmark,
Posted 15 Nov 2004
Why structured risk minimization is the next trend in predictive analytics.
Viewpoints,
Posted 15 Nov 2004
Avoid burning out customers by using enterprise feedback management.
Viewpoints,
Posted 15 Nov 2004
The global automaker is improving its results by tracking customer interactions.
Benchmark,
Posted 15 Nov 2004
Nuasis announces survey results on offshoring; BlueRoads and Witness Systems release new functionality; Acxiom acquires ChinaLoop; and more.
CRM Featured News,
Posted 12 Nov 2004
Communications and analytics specialists lead the way in a solid showing of rapidly growing CRM firms.
CRM Featured News,
Posted 21 Oct 2004
Chris Twogood is one industry veteran who has his eyes on where the industry is headed.
CRM Featured News,
Posted 21 Oct 2004
According to the results of a new survey conducted on behalf of Teradata, 75 percent of senior executives at U.S. companies said that the number of decisions they have to make each day has increased over the past year.
CRM Featured News,
Posted 20 Oct 2004
The key to driving acceptance from all marketing professionals, not just those motivated by numbers and compliance, is to improve their workflow.
CRM Featured News,
Posted 19 Oct 2004
Companies are applying Six Sigma to sales and marketing processes, looking for those characteristics of an opportunity that have the greatest chance of success, or those leads that show the hallmarks of quality.
Insight,
Posted 18 Oct 2004
The online retailer uses analytics to improve the customer experience on its Web site.
CRM Featured News,
Posted 18 Oct 2004
Operational goals require effective operations--and that's where systems metrics come into play.
Insight,
Posted 18 Oct 2004
The techniques that assist data warehousing facilitate data fusion.
Viewpoints,
Posted 18 Oct 2004
The customer who opts in is the one you really want in the first place.
Viewpoints,
Posted 18 Oct 2004
The greatest opportunities ultimately remain in the medium with the highest resolution and clarity.
Viewpoints,
Posted 18 Oct 2004
Contact centers can help organizations create a significant competitive advantage. Here's how.
Magazine Features,
Posted 18 Oct 2004
"You have to do the right thing for the good of the customer, regardless of any resistance."
Diary of a CRM Initiative,
Posted 18 Oct 2004
Customers place a great amount of value on the people who support them.
Benchmark,
Posted 18 Oct 2004
Insight,
Posted 18 Oct 2004
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