Call analytics will help marketing teams track campaign performance.
CRM Across the Wire,
Posted 28 Jan 2015
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
CRM Across the Wire,
Posted 27 Jan 2015
Built "from the ground up," the solution promises to eliminate silos.
CRM Featured News,
Posted 21 Jan 2015
Actuate brings additional analytics capabilities to OpenText.
CRM Across the Wire,
Posted 16 Jan 2015
Re-architect customers' journeys to deliver a unified brand experience.
Viewpoints,
Posted 16 Jan 2015
Predictive algorithms will work with data sets to help with customer conversion.
CRM Featured News,
Posted 07 Jan 2015
Tactics for keeping both good and bad bots from skewing your VOC results.
Viewpoints,
Posted 02 Jan 2015
Brands must use data responsibly and strive to deliver highly personalized experiences. (Originally appeared on DestinationCRM.com)
Insight,
Posted 01 Jan 2015
Salesforce.com entered the $38 billion analytics market with its sixth cloud platform. (Originally appeared on DestinationCRM.com)
Insight,
Posted 01 Jan 2015
The marketing company's numbers were not too good to be true.
REAL ROI,
Posted 01 Jan 2015
Despite slow early adoption, the big data behemoth is here to stay.
Magazine Features,
Posted 01 Jan 2015
Rushing customers off the phone might cut costs, but ignores the potential for greater value.
Magazine Features,
Posted 01 Jan 2015
To truly know your customer, consider his personality traits.
Viewpoints,
Posted 26 Dec 2014
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
CRM Featured News,
Posted 18 Dec 2014
HG Data's partnership enhances Leadspace's ability to generate laser-like sales and marketing targeting at the company and contact levels.
CRM Across the Wire,
Posted 16 Dec 2014
The partnership enables organizations to better segment and target contributors.
CRM Featured News,
Posted 12 Dec 2014
Logi Info is integrated with Teradata's massive database capabilities.
CRM Across the Wire,
Posted 10 Dec 2014
The online marketing solution provider strengthens its software to boost small business growth.
CRM Featured News,
Posted 09 Dec 2014
Logi Info connects directly with Red Hat JBoss Data Virtualization to help organizations extract business value from disparate data sources.
CRM Across the Wire,
Posted 09 Dec 2014
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