Analysts weigh in on content management trends for the New Year.
CRM Featured Articles,
Posted 07 Jan 2009
Here are three areas in which technology can help your organization sell better.
Magazine Features,
Posted 01 Jan 2009
Properly harnessed, customer feedback can help companies forge a competitive advantage. But with feedback pouring in from all directions, companies are struggling just to keep up.
Magazine Features,
Posted 01 Jan 2009
There are several layers to effective email messaging. Delivery is the first one, but getting customers to open and act on emails is what matters.
Magazine Features,
Posted 01 Jan 2009
Raise the bar, instead of falling short of it.
The Tipping Point,
Posted 01 Jan 2009
The changing face of contact data.
Viewpoints,
Posted 01 Jan 2009
How data discovery improves agility.
Viewpoints,
Posted 24 Dec 2008
Gartner's most recent MarketScope looks at how businesses in the consumer world are using sales force automation.
CRM Featured Articles,
Posted 23 Dec 2008
The latest release by SpringCM brings affordable alternatives to traditionally cumbersome and expensive content management systems.
CRM Featured Articles,
Posted 22 Dec 2008
The company's Unified IP 6.6 release features a tighter integration with Microsoft Office Communications Server in its push for UC.
CRM Featured Articles,
Posted 19 Dec 2008
The company's new public safety-specific solution is a shot in the arm for an industry "15 to 20 years behind in contact center technology," according to one pundit.
CRM Featured Articles,
Posted 18 Dec 2008
Research indicates that the use of social networks among small businesses will double over next 12 months.
CRM Featured Articles,
Posted 17 Dec 2008
SAP's business intelligence division strengthens its abilities in data warehousing and data exploration with its latest BI OnDemand release.
CRM Featured Articles,
Posted 17 Dec 2008
Delivering analytical applications through reporting tools to enable a predictive enterprise.
Viewpoints,
Posted 17 Dec 2008
The vendor's new PBXtra Unified Agent solution fulfills the promise of unified communications, according to one analyst.
CRM Featured Articles,
Posted 16 Dec 2008
Optimize sales resources through effective use of territory alignment.
Viewpoints,
Posted 12 Dec 2008
Consumer Health World '08: Health 3.0 involves an alignment with the consumer Web, but as much as consumers are clamoring for personalization, adoption still lags.
CRM Featured Articles,
Posted 10 Dec 2008
A survey by Coremetrics shows a general decline in e-commerce holiday-shopping results -- but several verticals saw a surprise lift.
CRM Featured Articles,
Posted 02 Dec 2008
A new report from Aberdeen suggests that the best time for marketers is when customers are communicating through their actions.
CRM Featured Articles,
Posted 02 Dec 2008
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