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Articles: Analytics
These five business drivers will propel real-time CRM.
Despite theft and terrorism biotechnology company Alltech retains customer data and tracks products in its supply chain.
CRM the Mongol way, and we ain't talkin' pencils.
"Through the call center we are able to be more precise...in the evaluation of a problem."
Here, a guide to uncovering the bounty buried in your data warehouse.
EFM solutions are replacing the old-school method of customer feedback.
The mail and document manager's second data quality vendor acquisition may come as a surprise, and could strengthen its position while shaking up the market.
There will be a consolidation of 'redundant' IT systems by the OMB; ERP providers should tailor their solutions to meet the demands of the federal government.
Purpose-built sales management apps could solve problems, but smaller businesses haven't caught on yet.
Banks should look for warning signs and offer customer support to help prevent defaulting on payments, a survey states.
Companies recognize the need for improvement, but continue to blame problems on IT departments.
The deal strengthens IBM's information management portfolio, while positioning the company to compete with Siebel and Oracle.
Customer-driven opportunities foster growth in the applications market.
A new data warehouse and software help improve customer retention efforts.
Analyzing recordings reveals critical BI about what customers are really saying.
Budgets expanded in 2004, but expectations still outstripped resources.
The company, a possible acquisition target, is cutting staff in the U.S. and Europe.
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