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Articles: Analytics
The solution helps sales teams predict quarterly sales through machine learning.
The company's Discover WFO suite in the cloud is unified with its contact center platform just four months after the acquisition of Uptivity
New reporting feature predicts customer satisfaction level.
The partnership is expected to yield marketing, commerce, analytics, and customer experience solutions.
The partnership between Hootsuite and Contactzilla brings social listening to contact management,
New metric provides marketers a standard grade for overall efficiency of their acquisition spending across channels, vendors, media types, and campaigns.
TIBCO Engage delivers real-time interaction and customer loyalty management.
Confirmit Panel App offers a mobile platform for conducting customer research.
Calabrio One WFO and analytics to be integrated by the technology solutions provider.
Web services layer provides deep real-time analytics and content lifecycle tracking.
Clarabridge adds speech analytics to its complete voice of the customer portfolio. (Featured on SpeechTechMag.com.)
Sales operations shift focus from number-crunching to pipeline analysis.
Audience activation app helps the team better segment and target its Facebook followers.
Bring together the voice of the customer and the voice of the employee to gain a more complete view of customer experiences.
Is your company ready to take the plunge?
Gain clear insight to get to the root of your sales troubles.
Logi Vision 1.3 offers new mapping, social activity stream, and binning capabilities.
Partnership helps customers fully harness big data by implementing Cloudera Enterprise Data Hub.
New self-serve testing solution lets users determine who sees proposed changes.
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