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Articles: Analytics
The Internet security company employs a scalable CRM system to handle its growth.
The Internet security company employs a scalable CRM system to handle its growth.
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Channel management and communications merge in the partners' new single-click integration.
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
A semiannual report shows airline service improving, but travelers want more live agents.
Customers want better marketing processes, regardless of the communication channel.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Cultural relevance and sensitivity are key to advertising revenue gains from this target audience.
The importance of having a data steward and how to go about finding and appointing one.
Month 10: Allaying a state of bad data panic.
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
IAC is betting that Web self-service technology, specifically natural-language capabilities, will continue to mature.
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Many organizations have a long way to go before they achieve true business intelligence success.
The self-service mover has improved its efficiency, profits, and customer satisfaction.
Top businesses use some of these nine strategies to increase customer loyalty.
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