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Articles: Analytics
Monitor Software enhances its on-demand analytics tool; an industry analyst says the products provide a perfect complement to existing on-premise solutions.
Enterprise applications face lukewarm adoption, even when they've been customized, according to a Butler Group report.
Proper analysis provides continuing ROI without the need for additional investment; an analyst at the Gartner BI summit lays out the basics.
BI vendor Hitwise acquires European Web-analytics software company HitDynamics.
Gartner analysts predict more business intelligence usage throughout enterprises, with increasing focus on seamless deployment into strategy and business processes.
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
Organizations no longer have to choose between efficiency and effectiveness as contact center technology evolves. Here, five approaches to service and efficiency equilibrium.
The next step in CRM is to incorporate customer feedback.
IBM releases portfolios to help companies shift to new management approaches, because leveraging info as an asset helps build ROI.
An industry analyst says the move validates data quality's role in BI, and makes more sense than the purchase attempt of Firstlogic by Pitney Bowes.
Gartner predicts strong growth for this rapidly expanding market, but not before companies start to look at BI as the means to strategic IT planning.
Organizations can ensure that their CRM systems and the people using them can fulfill their potential.
Industry pundits expect Google and Microsoft to shake up the market.
The hosted app will launch in February; the company outlines its midmarket plans for 2006, and sees strong 2005 revenue numbers.
Magic Quadrant results show that a large number of niche vendors offer complementary solutions for specific aspects of the industry.
Cunard Line customers demand a full refund after the liner hits a sea wall and the ship's operator makes itinerary alterations; analysts caution against trying to please everyone.
Oracle updates progress and road maps for its SOA middleware platform one year after its inception.
Salesforce.com's application marketplace emerges from its preview phase as part of the company's Winter '06 release with 160 listings.
Clementine 10 enables companies to incorporate Web surveys and site behavior into predictive models and to export information into Excel spreadsheets.
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