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Articles: Analytics
Contact Networks releases version 5 of its business social networking software, which focuses on bettering communication within professional services firms.
Crafting a well-defined customer data management initiative is essential to supplying a holistic view of the customer.
The company shipped its real-time performance management tool, which, according to the company, will help monitor and improve the productivity of individuals and departments.
The BI giant, with an eye to extending its on-demand presence, has made available five offerings through that delivery model.
The enterprise-marketing apps provider revealed plans to ship its Web-analytics application to track customer behavior everywhere.
OutlookSoft launches the latest version of its BPM product; users are able draw insight into customers and business operations from multiple data repositories.
The deployment and use of open source BI is expected to increase as this new software application enters the mainstream.
The BI company announces a host of new data integration, cleansing, and dashboard products targeted for the SMB and enterprise market.
Businesses take marketing and promotional actions before understanding customers' expectations.
A new on-demand tool delivers immediate information on what prospects are up to; one analyst says it will make campaigns more "personal and relevant."
NICE Systems will acquire IEX and Performix; is it the start of a major trend in the contact center solutions industry?
Customers can expect to see continued M&A activity and the rise of hosted services as the market continues to grow.
The department does not consistently put CRM into practice, even though it is a high priority; marketing relies too heavily on sales to drive customer satisfaction and it under uses analytics.
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
The company debuts its latest search solution, making it the first to leverage Web behavioral data; a key enhancement is active ranking.
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
The search engine darling announces an enterprise application launch that will ease the growing pains associated with CRM end-user adoption.
Better technology integration and closer attention to customer needs rank among the best-in-class behaviors of distributors.
Companies are working on standardization; budgets will increase as organizations look for ways to extend BI and analytics throughout the enterprise.
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