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Articles: Analytics
The technology is maturing to handle the influx of data from mobile devices and the Internet of Things.
In service and sales, a proactive approach is key.
Stay relevant in today's competitive market with these five tips.
The NAVIK Converter decision engineering product helps SaaS businesses turn free users into paid subscribers.
Choose a model that fits your business.
Call analytics will help marketing teams track campaign performance.
SDL's CXC Version 2.0 features new capabilities that allow organizations to provide relevant experiences from digital marketing through to self-service support.
Built "from the ground up," the solution promises to eliminate silos.
Actuate brings additional analytics capabilities to OpenText.
Re-architect customers' journeys to deliver a unified brand experience.
Predictive algorithms will work with data sets to help with customer conversion.
Tactics for keeping both good and bad bots from skewing your VOC results.
Brands must use data responsibly and strive to deliver highly personalized experiences. (Originally appeared on DestinationCRM.com)
Salesforce.com entered the $38 billion analytics market with its sixth cloud platform. (Originally appeared on DestinationCRM.com)
The marketing company's numbers were not too good to be true.
Despite slow early adoption, the big data behemoth is here to stay.
Rushing customers off the phone might cut costs, but ignores the potential for greater value.
To truly know your customer, consider his personality traits.
The loyalty platform provider makes its solutions available to more customers through NCR's Cloud Connect.
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