Merrill Lynch signs a five-year CRM contract.
Insight,
Posted 01 May 2003
Predictive analytics developer SPSS has made available the latest version of its enterprise Web analytics solution, NetGenesis 6.0, which marks SPSS's first platform upgrade since acquiring NetGenesis during the fourth quarter of 2001.
Daily News,
Posted 18 Apr 2003
Approximately 80 percent of all enterprise data is unstructured, making it a huge potential source for information relevant to CRM initiatives.
Daily News,
Posted 08 Apr 2003
Customers using etalk Recorder can now leverage their recording investment by using SpeechMiner Enterprise to automate, streamline, and improve their call center operations.
Daily News,
Posted 08 Apr 2003
MetaGroup highlights the 19 leading companies in business intelligence in a recent report. The four leaders--Cognos, Business Objects, SAS, and SAP AG--were selected because of their robust product line and financial strength in the market.
Daily News,
Posted 04 Apr 2003
Follow these 10 steps and you'll have information that really means something, rather than just have a lot of data that confuses more than it informs.
Magazine Features,
Posted 01 Apr 2003
One of the best ways for a company to increase customer satisfaction is to make sure there is a thorough understanding throughout the organization of what customers really want, then use that information to follow up with actions, solutions, and resolutions.
Magazine Features,
Posted 01 Apr 2003
Front Office,
Posted 01 Apr 2003
Insight,
Posted 01 Apr 2003
Annette Walker, senior vice president, strategy, Memorial Care Centers, tells how a little can data lead to an extra $7 million a year.
Secret of My Success,
Posted 01 Apr 2003
Hot Prospects,
Posted 01 Apr 2003
The newest CRM solution from SAS hopes to build on the successes the company has experienced with other industry specific ASP offerings.
Daily News,
Posted 01 Apr 2003
Synergex announced it has released a new CRM analytics subscription service called VisualSmart, intended to work with data generated by Salesforce.com.
Daily News,
Posted 21 Mar 2003
Global Product Performance Platform (GP3), fuses customer-centric strategies and user-focused design within a standards-based J2EE architecture.
Daily News,
Posted 12 Mar 2003
SAS this week reported its fiscal year-end 2002 financials, and for the 26th consecutive year the company showed revenue growth.
Daily News,
Posted 11 Mar 2003
Are vendors truly enabling businesses to operate in real time? Or is there still a long way to go?
Magazine Features,
Posted 03 Mar 2003
Insight,
Posted 03 Mar 2003
The goal is to help organizations graduate from descriptive analytics to prescriptive analytics; the difference is that descriptive analytics captures historical customer data, where as prescriptive analytics creates actionable analysis on the data captured.
Daily News,
Posted 25 Feb 2003
Revenues for the year were $209 million, a 12 percent increase over 2000; the company credits the gains to streamlining efforts.
Daily News,
Posted 12 Feb 2003
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