New Engagor Insights analytics feature channel-specific demographics and optimal timing tools.
CRM Across the Wire,
Posted 18 Jun 2014
Attensity Q lets companies view trending information through real-time data streams.
CRM Across the Wire,
Posted 16 Jun 2014
Multichannel customer journeys can make or break your business.
Viewpoints,
Posted 13 Jun 2014
Verint's EFM solution enhancements include extended mobile SMS delivery model and cross-survey reporting.
CRM Across the Wire,
Posted 12 Jun 2014
Statistical Performance Analytics taps into big data analytics to route calls to the best-suited contact center agents.
CRM Across the Wire,
Posted 12 Jun 2014
The set of six open-source applications enables developers to build custom enterprise apps.
CRM Featured News,
Posted 10 Jun 2014
InMoment's new Experience Hub leverages customer experience data to help companies steer business decisions.
CRM Across the Wire,
Posted 10 Jun 2014
The tool promises to make close rate predictions with 80 percent accuracy.
CRM Featured News,
Posted 09 Jun 2014
Speed of SAP HANA is one route to better customer and employee experiences.
CRM Featured News,
Posted 05 Jun 2014
Talend 5.5 allows developers to generate high-performance Hadoop code.
CRM Across the Wire,
Posted 04 Jun 2014
We're entering the age of "personal analytics."
Insight,
Posted 01 Jun 2014
Users can deploy predictive technology across the customer life cycle.
CRM Featured News,
Posted 23 May 2014
Bluenose's customer success platform launches on Salesforce AppExchange.
CRM Across the Wire,
Posted 21 May 2014
Companies need to rethink their approaches to transparency, personalization, and social interactions.
CRM Featured News,
Posted 21 May 2014
SeeWhy's real-time behavioral marketing technology complement's SAP's hybris offerings.
CRM Across the Wire,
Posted 20 May 2014
BI product update will help move Looker upmarket.
CRM Featured News,
Posted 19 May 2014
Microsoft's ongoing collaboration with SAP seeks to improve cloud and data interoperability and deliver new mobile and productivity solutions.
CRM Across the Wire,
Posted 19 May 2014
View the customer experience as a continuing process.
Viewpoints,
Posted 16 May 2014
Companies can now deploy analytics in the SAP HANA Enterprise Cloud.
CRM Across the Wire,
Posted 15 May 2014
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