Tata Consultancy Services' new analytics software uses machine learning to help retailers tap Internet of Things data to deliver personalized customer experiences.
CRM Featured Articles,
Posted 26 Aug 2016
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
CRM Featured Articles,
Posted 24 Aug 2016
Newscycle's new advertising sales management software provides mobile CRM capabilities and customizable reporting features.
CRM Across the Wire,
Posted 23 Aug 2016
Adobe Segment Comparison is the first addition to the Adobe Sement IQ platform.
CRM Across the Wire,
Posted 18 Aug 2016
Buyers today (both B2B and B2C) are shopping online in record numbers, they do research on their own, and when they are ready to engage with a company, they expect a fast response from a rep who is responsive to their needs.
Archived BP Whitepaper Articles,
Posted 15 Aug 2016
Analytics unleashes the true voice of the customer by making data accessible, allowing for personalization, ensuring tools are intuitive and easy to use, and that enable users to discover trends visually. Analytics also validate internal policy and regulatory compliance to protect your business.
Archived BP Whitepaper Articles,
Posted 15 Aug 2016
New reports and an improved user interface are among the enhancements in CIP 3.0.
CRM Across the Wire,
Posted 12 Aug 2016
Activate ABM now provides B2B marketers with complete attribution across digital channels for display and demand generation.
CRM Across the Wire,
Posted 10 Aug 2016
Customer Benchmarking Engine provides SaaS companies with artificial intelligence-powered comparative insights into customer health and success.
CRM Across the Wire,
Posted 09 Aug 2016
Rhizabot delivers analytics via a conversational interface for sales and marketing professionals.
CRM Across the Wire,
Posted 09 Aug 2016
Scenario Analyzer helps enhance customer journey analytics with business intelligence. (Featured on SmartCustomerService.com.)
CRM Across the Wire,
Posted 08 Aug 2016
Acquisition combines theDentsu's advertising and media capabilities with the Merkle's data analytics, CRM, performance marketing.
CRM Across the Wire,
Posted 08 Aug 2016
The B2B Tech Index, a follow-up to the B2C CX Index, helps tech companies plot how their customer experiences impact loyalty and retention.
CRM Featured Articles,
Posted 05 Aug 2016
CustomerCount is partnering with Keatext to bring text analytics to its customer feedback management platform.
CRM Across the Wire,
Posted 05 Aug 2016
Unmetric now enables social media analysts to benchmark estimated reach and impressions of competitors' Facebook posts against their own.
CRM Across the Wire,
Posted 03 Aug 2016
Lexalytics' Semantria text analytics platform can now be deployed on Microsoft Azure.
CRM Across the Wire,
Posted 01 Aug 2016
Lexalytics' Pharmaceutical Industry Pack provides out-of-the-box text analytics for pharmaceutical pros.
CRM Across the Wire,
Posted 20 Jul 2016
The Nuix-Teradata partnership seeks to unlock unstructured "dark data" for investigative business analytics.
CRM Across the Wire,
Posted 19 Jul 2016
Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions. (Featured on SpeechTechMag.com.)
CRM Across the Wire,
Posted 15 Jul 2016
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