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Articles: Analytics
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
Actuate unveils version 9 of its e.Spreadsheet software, challenging Excel with scalability and security.
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
Adoption rates for workforce management may be high, but a recent study finds that usage and value metrics remain disproportionately low.
More decisions are being made based on enterprisewide data; lower level execs are taking on more data-driven decision-making.
New research spells out the costs associated with on-demand implementations versus on-premise for various business sizes.
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
The company see the benefits of its Affinium EMM solution as a "marketing system of record," in bridging the gap between different applications.
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
Developing multiple strategies and values will improve the business performance of a CRM implementation, according to Gartner.
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report.
Mobile sales solutions help make top businesses what they are, and many others are following their lead, according to a new survey.
Transformation from service to sales requires different skill sets for agents, and an environment that supports their efforts.
B2B CMOs want more quantifiable results, but many still do not take the appropriate steps to acquire these numbers.
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
A new study from Experian showcases the crucial differences between owners of incorporated and unincorporated small businesses that marketers need to know.
The market experiences its second consecutive year of growth and enters its "second wave," according to one industry analyst.
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
It's decreasing, but this says some good things about the industry, according to a new report; standards and savvy customers will provide a future.
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