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Articles: Analytics
New research from Datamonitor finds the two market giants continue to lead the WFO space, which is set to grow 10.3 percent annually through 2013.
A new sales compensation management tool joins the Makana Motivator family of products.
Magic Quadrant for Social Software '08: New report shows an immature and clustered marketplace for collaborative and social tools.
Tealeaf debuts an array of offerings aimed at digging deeper into mobile-customer behavior.
New product release from electronic-signature provider EchoSign offers reporting and analytics to optimize the sales cycle.
The on-demand customer experience solution provider's latest quarterly release makes it ready to release a one-stop enterprise contact center package.
Planning a successful approach to master data management.
A provider of help-desk solutions aims to maximize content effectiveness and boost return on investment.
Online retailers can increase loyalty with alternative payment options.
An often-overlooked technique can add significant value to your marketing spend.
Dreamforce '08: Salesforce.com's partners capitalize on conference momentum with a number of new announcements and product releases.
A new model for explosive revenue growth.
Analytical tools help marketers derive intelligence from what customers are already making publicly available.
Dreamforce '08: The SaaS vendor ups research funds for CRM, declaring this a critical time to listen to and invest in customers and employees.
Cognizant's modular master data management solution prompts industry pundits to ruminate about the space's maturity.
A CRM pioneer's look at the evolution of sales and marketing tools.
A 60 percent failure rate suggests that process change requires behavior change.
A new report looks at several on-demand application providers who are worth keeping an eye on.
New findings from DMG Consulting show the contact center survey-and-feedback space grew by 21.3 percent between '07 and '08 -- its best year to date.
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