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Articles: Analytics
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
Two new solutions are designed to garner insight from structured and unstructured data, helping to make the contact center a bigger piece of the enterprise puzzle.
The BPM vendor will acquire predictive analytics vendor Decisioneering, which should help beef up its risk management functionality.
A research report rates 11 vendors and their products in the performance management space, giving users a sense of where to turn to improve business results.
The BI vendor adds real-time operational dashboards to its performance management solution and announces tighter integration with Salesforce.com.
Clementine is equipped with nearly 50 major enhancements spanning data preparation, graphs, modeling, output, security, performance, scoring, and more.
Market penetration has been slow, but the benefits of contact center performance management applications to the contact center and other enterprise departments are expected to help spur growth.
NCR will spin off its Teradata division, in a move to enable both soon-to-be independent companies to better focus on their customer base, business strategy, and operational needs.
The supply and demand talent dynamic for technology-based industries is one of the main factors behind expected growth in wages in 2007, a talent and outsourcing services provider says.
The Cincinnati Enquirer turns to WebSurveyor to help guide its editorial direction.
BBBS can now produce reports on the level of need per school district.
Econometrics has long been the province of Ph.D.s, but applications for marketers are emerging via automated user interfaces and BI reporting tools.
The first step in embracing analytics is to have a CEO who sees analytics as a corporate differentiator.
The transition marketers have had to make--from creative souls to metrics mavens--has occurred quickly over a relatively short period of time. Here, a brief on recent developments and some tips for remaining competitive.
CRM investment continues to increase in the vertical as companies turn to PRM, analytics, and order management to get a tighter grasp on customers.
Forrester Wave on Customer Hubs, 2006: As more attention turns to customer hubs, the continuing development makes it difficult to see clearly into this space; a new Forrester Wave takes a focused look at vendor offerings.
Retailers are becoming smarter as they target business intelligence functionality for managing customer data; new research shows heavy BI adoption, but plenty of room to grow.
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