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Articles: Analytics
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
CallMiner's newest speech analytics solution, CallMiner Eureka!, is aimed at helping organizations understand why customers call and how calls are handled.
Too many measurements, however, or too few mean failed CRM, according to an industry analyst at this year's BI Summit.
The on-demand sales compensation management vendor announces sales-driven analytics and more, along with a roadmap for diversified offerings.
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
The customer experience management specialist delivers the latest version of TeaLeaf CX and a new application to go with it, intended to give real-time insight about transactions to e-businesses.
Corticon announces Foundation, a BRMS platform that enables users to customize and manage business rules from within application interfaces.
As big businesses enter phase 2 (and for some, phase 3) of their varying CRM initiatives, these tips will refine the advance.
Revisiting the worst in CRM, via the worst in CRM.
Business Problem: A company can't determine which Web-site factors either drive conversion rates or detract from a customer's experience.
Onyx North America can now go beyond cleaning records to building more complete information from customer data.
The $3.3 billion acquisition would be Oracle's largest since Siebel, and continues Oracle's focus on BI while undermining rivals; more BI acquisitions are to come, according to analysts.
Sales experts provide 10 ideas--new and old--about the deal.
Companies are looking to take a piece of Second Life's digital pie because of its explosive membership, but will this move prove virtually insignificant?
The Philadelphia Eagles and Baltimore Ravens have turned to Epic Cycle to personalize their Web sites.
Thankfully, CRM implementations are not as risky as they used to be.
The company announces the public availability of its community platform that helps marketers to make social networking mean more than mere viral efforts.
The company updates and renames its flagship surveying product, focusing on workflow and usability enhancements.
The German software giant purchases the management software provider to make good on its promise to embed more analytics in its offerings; more acquisitions will follow, according to the CEO.
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