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Articles: Analytics
The German software giant purchases the management software provider to make good on its promise to embed more analytics in its offerings; more acquisitions will follow, according to the CEO.
With the release of InQuira 8, the e-service vendor sets its sights on supporting Web 2.0, a move that one analyst predicts will spark a "dramatic year for this company."
The business optimization vendor reveals signed plans to acquire behavioral targeting company Touch Clarity, and launches the Discover 2 customer analytics application.
The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
Verint scoops up Witness today, which marks major consolidation in the market, while propelling Verint to the head of the contact center solutions game.
Allegiance releases version 4 of its EFM suite, with considerable emphasis placed on reporting and managing of survey results for company management.
Total software revenue is forecasted to hit the $1.1 billion mark by 2011; more vertically focused and line-of-business offerings and additional delivery models are driving the market.
Business Objects announces its plan to dip into the midmarket with a product line targeted at helping SMBs begin their first BI intitiatives.
If business professionals would pause for a moment to analyze how their short-term actions can negatively affect long-term customer attrition rates, many would likely do things differently.
Why does a 75 percent failure rate persist?
Magic Quadrant '07: The market will experience more growth as the technology includes more users within an organization while application and suite providers enhance their own offerings.
It's the key to improving CRM effectiveness.
Enterprise feedback management solutions are replacing conventional surveying tools as companies seek a centralized surveying framework that leverages all data.
Business Problem: The sales department lacks the ability to accurately forecast, hindering its ability to design sales plans, restructure the sales force, and leverage information from other departments.
Mobile gets another push today with Experian's release of the first mobile solution for gathering company credit information.
SugarCRM rounds out its previously SFA-focused application with new multichannel marketing and BI functionality to appeal to a wider market; one analyst calls it an evolution.
The latest release of Oracle Business Intelligence Suite includes new visualization and reporting capabilities, intended to broaden the ways workers access BI.
Two new solutions are designed to garner insight from structured and unstructured data, helping to make the contact center a bigger piece of the enterprise puzzle.
The BPM vendor will acquire predictive analytics vendor Decisioneering, which should help beef up its risk management functionality.
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