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Articles: Analytics
The information broker announces its most granular customer segmentation model yet, and acquires Estonian credit bureau Krediidiinfo.
Oracle's release of PeopleSoft Enterprise Financial Management 9 underscores the call for compliance in the marketplace and motion on the Fusion road map.
Two new products address the growing popularity of integrating on-demand apps with other solutions and analytics.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Enhanced intelligence maximizes customer acquisition and retention.
How visual mapping adds value to CRM.
The CRM software market suffered its share of highly publicized financial nightmares this year, but simultaneously continued to grow for the second consecutive year.
They say that timing makes champions. These eight winners in as many categories (plus up-and-comers in our One to Watch boxes) prove the adage as they join more than a score of industry leaders in a year of opportunity-making industry changes.
Knova 7 is part of the company's efforts to move from its traditional SRM space into the broader area of managing the customer experience.
SAP meets its formal product road map with the release of SAP Service on-demand and an upgraded version of SAP Sales on-demand.
Actuate unveils version 9 of its e.Spreadsheet software, challenging Excel with scalability and security.
Its Client Development solutions line aims to help professional service firms stay competitive in a notably saturated space.
Adoption rates for workforce management may be high, but a recent study finds that usage and value metrics remain disproportionately low.
More decisions are being made based on enterprisewide data; lower level execs are taking on more data-driven decision-making.
New research spells out the costs associated with on-demand implementations versus on-premise for various business sizes.
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
The company see the benefits of its Affinium EMM solution as a "marketing system of record," in bridging the gap between different applications.
The Winter '07 release will offer "unlimited customization" for analytics and BI tools, including Business Objects Crystal Xcelsius; one analyst sees the potential benefit to CRM in general.
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