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Articles: Analytics
The on-demand CRM suite provider floats its latest version, combining analytics, back-office integration, and partner relationship management.
The marketing technology vendor releases the latest version of its EMM solution, targeting the gaps across customer touch points.
A new study reveals how marketing agencies are tackling emerging technologies. While mobile devices top the list, YouTube isn't far behind.
Two reports detail the growth of the database and worldwide software storage markets, driven by strong growth in the SMB segment and enterprises looking to host heterogeneous IT environments.
The feedback management vendor releases an on-demand version of its mobile surveying solution, as it continues to penetrate the enterprise segment.
Systems that measure and improve quality have a place beyond the traditional factory floor, according to a new study; most sales and marketing departments can benefit from quality analytics.
A recent study reveals that few companies are following best practices when it comes to a critical area of their commerce systems.
CRM's real truth requires enterprises to clean up -- reorganize -- customer information with data integration solutions, Web-services technology that integrates data applications.
I've noticed an unfortunate eagerness to view business intelligence as a business panacea.
Business Problem: Valuable customer data is scattered throughout disparate data sources.
A financial services firm turns to Hyperion to consolidate and analyze data from across the globe.
Knowledge management processes increasingly work as part of an organization's resolution of a core contact center conundrum: improving service experience while trimming costs.
The BI provider will now supply customers with enhanced search capabilities for unstructured data; an alliance with IBM will help tap the Asia Pacific market.
The market is expected to grow as enterprises seek to consolidate the vast amounts of unstructured data in word processing, spreadsheets, and other formats, according to a report.
The vendor announces an improved, expanded version of its popular SalesLogix midmarket suite (and an analytics and reporting package) at its Insights convention.
Business & Decision Group announces plans to acquire Inforte at a 33 percent price premium, spelling big wins for Inforte shareholders and a broader U.S. presence for Business & Decision.
The company releases a new BI and performance management solution tailored for the SMB segment and based on technology acquired from the Celequest purchase.
SAP will buy OutlookSoft, putting more analytics tools into the hands of CFOs; the acquisition continues a consolidation war with Oracle.
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