The Internet security company employs a scalable CRM system to handle its growth.
Benchmark,
Posted 02 May 2005
The Internet security company employs a scalable CRM system to handle its growth.
Insight,
Posted 02 May 2005
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
Daily News,
Posted 27 Apr 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Daily News,
Posted 27 Apr 2005
Channel management and communications merge in the partners' new single-click integration.
Daily News,
Posted 26 Apr 2005
Understand, predict, act--predictive analytics helps companies realize how to see customers' value both now and in the long term.
Daily News,
Posted 26 Apr 2005
A semiannual report shows airline service improving, but travelers want more live agents.
Daily News,
Posted 21 Apr 2005
Customers want better marketing processes, regardless of the communication channel.
Daily News,
Posted 18 Apr 2005
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Magazine Features,
Posted 01 Apr 2005
Cultural relevance and sensitivity are key to advertising revenue gains from this target audience.
Daily News,
Posted 01 Apr 2005
The importance of having a data steward and how to go about finding and appointing one.
Viewpoints,
Posted 01 Apr 2005
Month 10: Allaying a state of bad data panic.
Diary of a CRM Initiative,
Posted 01 Apr 2005
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Daily News,
Posted 31 Mar 2005
Enterprises are looking at ways to tell what customers want next and at when companies may be in danger of losing customers.
Daily News,
Posted 28 Mar 2005
IAC is betting that Web self-service technology, specifically natural-language capabilities, will continue to mature.
Daily News,
Posted 22 Mar 2005
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
Daily News,
Posted 14 Mar 2005
Many organizations have a long way to go before they achieve true business intelligence success.
Daily News,
Posted 08 Mar 2005
The self-service mover has improved its efficiency, profits, and customer satisfaction.
Secret of My Success,
Posted 01 Mar 2005
Top businesses use some of these nine strategies to increase customer loyalty.
Analyze This,
Posted 01 Mar 2005
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